Arrival windows settings

The arrival window is when the crew is due at the customer's door. Settings › Sales & orders › Arrival windows decides which windows can be picked when a move is scheduled. How windows work on the board and how to tell the customer about a change is in Arrival windows.

Before you start

Anyone who can open Settings can change this page. Nothing is saved until you press Save in the footer.

The cards

Default Arrival Window

• Default Selection — Pre-selected Times, Custom Time or TBD: what a new move starts with.

Pre-selected times — your standard windows, such as 8:00 AM – 10:00 AM.

• Add pre-selected time, pick From and To, then Add.
• Move up / Move down set the order they are listed in when scheduling. The first one is also the window a job dropped on the dispatch board falls back to.
• The bin deletes a window.
• While Pre-selected is the default, one window carries Default; Make default moves it.

Custom Time — any window between the From and To you set.

TBD — not decided yet. Truck start time window From / To is the earliest and latest the truck may start; dispatch plans a TBD day by it.

Each of the three kinds has an Off / On switch in its card. The default kind can't be switched off.

Save

Press Save, or Cancel to put everything back.

Also used by

• The dispatch board gives a dropped job one of the pre-selected windows, and plans a TBD day by its truck start time.
• Your website form offers the windows to the customer — see Quote forms.
• The customer picks a window on their portal.

If something goes wrong

Warnings appear under the field:

• Add at least one pre-selected time window when Pre-selected times is enabled.
• Required when Custom Time is enabled — fill in Custom Time's From and To.
• Required when TBD is enabled — fill in the truck start times.