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Competition and bonus settings
The review bonus (on or off, $ per review, the photo extra, which stars count, the minimum, place prizes, who gets the bonus and how it is shared, clawbacks), the pay period and how reviews are matched.
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Settings › Reputation › Competition & bonus holds the rules of the review competition. Nothing saves until Save.
Review bonus
- Pay a review bonus: off, the competition still runs (standings, podium) without money. On, every person's bonus goes into payroll by itself.
- Reviews that count: the star ratings that count for the bonus and the ranking — 5★ only by default.
- Per review ($10 by default) and Extra with a photo ($5).
- Minimum to qualify: reviews that count a person needs before the per-review money is paid (1). A review shared with others still counts as one review they were on. The place prizes don't need it.
- Place prizes: 1st, 2nd and 3rd ($100, $50, $25).
- Who gets the bonus: - Foreman only (the default): the job's foreman gets the review money; the foremen are ranked. - Foreman and movers: everyone responsible for the review on the job — the foreman and the movers the office keeps ticked on it (see How reviews are matched). - Movers only: the movers responsible for it, not the foreman.
- When more than one person gets it: - Each person gets the full amount: a $10 review pays $10 to each of them. - Split the amount between them: a $10 review on a job with the foreman and 2 movers pays $3.34, $3.33 and $3.33. The cents are rounded fairly — the extra cent takes turns from review to review — and the total is never more than the amount.
The photo extra follows the same rule, and so does a take-back: a removed review takes back exactly what each person got.
- The ranking follows the money: with Foreman only the foremen are ranked as before. Otherwise every person the money goes to is ranked: with Each person gets the full amount a review counts as one whole review for each of them; with Split it counts as their share of it (1 of 3 people = ⅓ of a review) — the same way it pays. The place prizes go to the people at the top.
- Under the choices, a preview shows what one review pays: "A 5★ review on a job with the foreman and 2 movers pays: Foreman $3.34 · each mover $3.33 — $10.00 in all".
- Take back removed reviews: a review that paid and is later removed by the site becomes a negative payroll line.
Pay period
The competition, its podium and its bonus run per pay period, in your branch's time zone. Pick how often you pay:
- Twice a month (the default): the 1st–15th and the 16th to the month's end — the periods of Accounting › Payroll.
- Monthly: the calendar month.
- Weekly: seven days, starting on the weekday you pick (Week starts on, Monday by default).
- Every two weeks: fourteen days, counted from the First day of a period you pick. Left empty, the first new period starts the day the change starts, and every next one 14 days later.
Pay date is how many days after a period's last day it is paid (7 by default: the 1st–15th is paid on the 22nd, the 16th–end on the 7th of next month). It is shown on Reputation › Competition's period bar.
Under the choices you see This pay period with its pay date, and — before you save a new schedule — when the new one starts and what its first period will be.
A new schedule never cuts a period that has begun: it starts the day after the current period ends, and the current one runs to its end. When the first new period would be a stub (say weekly from Monday, starting on a Sunday), it runs on to the end of the next full one. The customer's QR card says how often you pay ("Every week, the crew leader whose customers…").
Matching
How a review that doesn't name a foreman is matched by his QR scan: within 4 hours before the review, within 48 hours (lenient), or By hand only. See How reviews are matched.
Changes and past periods
A change of the money or the matching applies from this pay period on; a new pay period schedule, and a change of who gets the bonus or how it is shared, from the day after this period ends (the next pay period) — the screen says when it starts. Earlier periods keep — and are paid by — the rules and the dates they had: their standings, podium and payroll lines never change.
Admins and people with Can manage the review competition change these.
Related guides
- ReputationThe review competitionYour foremen compete for the best reviews each pay period — the standings, the QR scans, the matching, removed reviews and the bonus that goes into payroll by itself.
- ReputationHow reviews are matched to foremen and crewsA review that names one foreman is his; otherwise the customer's scan of the foreman's QR code decides. The job's whole crew comes with it, and you choose who is responsible. What you set by hand is never changed.
- ReputationThe review bonus in payrollA few days after each pay period ends, each review's bonus becomes a line in Accounting › Payroll for every person it pays (the foreman, or the foreman and movers) — and a removed review that already paid is taken back from each of them.
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