Integration · Twilio
Twilio texting for moving companies: Text every customer from your own number.
MoveBoard sends and receives texts through Twilio from your company's own business number. Every reply lands on the right order, and the whole team sees the conversation.
Hi Marco, your crew arrives between 8 and 9 am on Friday. Reply here with any questions.
Perfect. Here's the elevator booking for the new building.
Delivered 9:41
Workflow · reminder sent
Day-before reminder texted to Marco at 10:00, after quiet hours. Filed on #RES-1093.
What you get
Twilio and MoveBoard, working as one.
Two-way texts on the order
Text from any order and the customer's reply comes back to the same conversation, with the team notified. No personal cell phones, no lost threads.
Pictures both ways
Send photos as picture messages, up to 10 at a time. Pictures customers text you are saved on the conversation.
Texts that send themselves
Workflows text confirmations and reminders for you, and wait for quiet hours. Texts a person sends go right away.
Calls to your texting number
If a customer calls your texting number instead of texting it, the call can ring a phone you choose, so nobody reaches a dead line.
Setup
How it's turned on.
- 1
We set up your texting number
The MoveBoard team sets up your business texting number with you. Numbers are not bought from the page.
- 2
Your number is registered
US carriers require A2P 10DLC registration for business texting. Nothing sends until it is approved, so your texts are delivered.
- 3
Turn texting on
Settings › Communication › Text messages › Enable SMS. From then on, every order has a texting conversation.
- 4
Keep the balance topped up
Settings › Payments & billing › Balance & usage. Texts are paid from your prepaid balance, and auto-recharge keeps texting running.
Good to know
- When a customer texts STOP (or UNSUBSCRIBE, CANCEL, END, QUIT), their number is blocked. Only the customer can undo it by texting START.
- Texts are paid from your prepaid balance per message. Each plan includes texts every month.
- Calls to your texting number can be forwarded to a phone you choose.
- Website forms can show an optional text-message consent line.
Where you'll see it
Do I need my own Twilio account?
No. MoveBoard runs the Twilio connection for you and your company gets its own business number on it. Texts are paid from your MoveBoard prepaid balance.
Can customers send us pictures?
Yes. Texting works both ways with pictures. Customers can text photos of their furniture, a parking spot or an elevator booking, and the pictures are saved on the order's conversation.
What happens when a customer texts STOP?
Their number is blocked from your texts right away, as the carriers require. Only the customer can undo it, by texting START. The office cannot override a STOP.
Why can't we text before registration is approved?
US carriers only deliver business texts from registered businesses (A2P 10DLC). Until your registration is approved, no text goes out, from an order, a workflow or the deposit link. The settings page shows a warning until approval comes through.
What does texting cost?
Texts are paid from your MoveBoard prepaid balance, per message part sent or received, plus the number's monthly rental. Each plan includes free texts every month, and auto-recharge tops the balance up for you.
More integrations
- RingCentralYour RingCentral line rings inside MoveBoard with the customer's orders on screen. Every call, recording and voicemail is filed on the order.Learn more
- GoogleSend from your own Gmail address, put booked jobs on Google Calendar, and let Google Maps fill in addresses and drive times.Learn more
- Angi & HomeAdvisorLeads from Angi and HomeAdvisor arrive as new orders in seconds, assigned by your lead rules. Any other provider can post to the lead API.Learn more
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