Frequently Asked Questions

Most moving companies are fully set up with Elromco within 1 to 2 weeks. Our onboarding team handles everything from start to finish: account configuration, installing quote forms on your website, setting up your branded client portal, customizing email and SMS templates, configuring your pricing and rate tables, and training your entire team — office staff, dispatchers, sales reps, and crew members. The entire onboarding process is completely free, with no setup fees, no migration fees, and no training fees. If you're switching from another system like SmartMoving, Supermove, MoveitPro, or Chariot, we also handle full data migration of your customer database, job history, lead records, and documents. Most companies are taking live bookings through Elromco within their first week, with full transition completed by week two.

Absolutely. We help migrate your data from any existing system including SmartMoving, Supermove, MoveitPro, Chariot, and others. Our onboarding team will ensure a smooth transition with zero downtime for your business.

We can migrate your customer database, job history, lead records, pricing tables, inventory lists, and more. Our team handles the entire process so you don't have to lift a finger.

No. Elromco is entirely cloud-based and runs in your web browser. There's nothing to install, update, or maintain. You can access it from any device with an internet connection — desktop, laptop, tablet, or phone.

Yes. Free training sessions are included for your entire team — office staff, dispatchers, sales reps, and crew. We offer live training calls, recorded walkthroughs, and a comprehensive video knowledge base. Training is always free, even as you add new employees.

Yes. You can book a free live demo where we walk you through the entire platform using scenarios relevant to your business. We also offer a 30-day satisfaction guarantee — if you're not happy, you can cancel with no questions asked.

Elromco offers two MoveBoard plans with no hidden costs. The Professional plan is $289 per month and includes 3 office users, unlimited crew members, 1 branch location, 500 free monthly SMS, and all 37 features including CRM, online quotes, client portal, dispatch, eBOL, invoicing, and AI tools. The Enterprise plan is $399 per month and includes unlimited office users, unlimited crew members, multi-branch management from a single dashboard, 1,000 free monthly SMS, priority support, a dedicated account manager, advanced reporting, custom integrations, and API access. Both plans include free onboarding, free training, free unlimited support, and free data migration. There are no setup fees, no contracts, and no long-term commitments — MoveBoard is month-to-month, so you can cancel anytime.

Elromco operates on a month-to-month basis with no long-term contracts, no annual commitments, and no cancellation fees. You can cancel your subscription at any time, and your access continues through the end of your current billing period. There are no early termination penalties or lock-in periods. We also offer a 30-day satisfaction guarantee for new customers — if you're not happy with the platform within your first 30 days, you can cancel with no questions asked. Our philosophy is simple: Elromco should earn your business every month through the quality of the software and the support we provide, not through contractual obligations. Over 600 moving companies choose to stay with Elromco because the platform delivers measurable results, not because they're locked into a contract.

No setup fees, no onboarding fees, no training fees, no data migration fees. The only optional add-on is website building at $99/month. SMS beyond your free monthly allotment is charged at cost ($0.025 per message).

Professional includes 3 office users and 1 branch location. Enterprise includes unlimited office users, multi-branch management, advanced reporting, priority support, a dedicated account manager, custom integrations, and API access.

Yes, you can switch between Professional and Enterprise at any time. Changes take effect on your next billing cycle. No penalties or fees for changing plans.

The Enterprise plan is $399/month and includes multi-branch management in a single dashboard, unlimited office users, advanced reporting, priority support, a dedicated account manager, custom integrations, and API access. Enterprise includes one company; each additional branch is $99/month.

MoveBoard by Elromco is an all-in-one moving company software platform with 37 features that cover every part of running a moving business. Core features include: Sales CRM with color-coded lead statuses, Instant Online Quotes that calculate real prices on your website, an Interactive Client Portal, Online Booking with e-signature and deposit collection, Calendar and Dispatch, a 9-Stage Job Tracker visible to both your office and your customers, Electronic Bill of Lading (eBOL) that replaces paper forms, the Mover's Portal for crews, Invoicing and card payments, Payroll and commissions, Claims, Box deliveries, Trip Planner for long distance, Reports, Storage Management, Multi-Branch Dashboard, Messages, Calls and Mail on every order, Workflows that send emails and texts for you, Ed the AI assistant, the AI Receptionist, and Accounts Management. All features are included in every plan.

Elromco stands apart from competitors like SmartMoving, Supermove, MoveitPro, and Chariot through several capabilities no other moving software offers. First, Instant Online Quotes show customers a real, binding price on your website in seconds — not a 'we'll call you back' form. Second, the Interactive Client Portal is white-labeled on your own domain and lets customers modify their inventory, change dates, and see the price recalculate in real time. Third, truly Online Booking allows customers to e-sign their agreement, pay a deposit, and confirm their move without a phone call. Fourth, the 9-Stage Job Tracker gives customers a dedicated tracking page showing real-time move progress from confirmed to delivered. Fifth, Multi-Branch Management unifies all locations under a single dashboard. Additionally, Elromco includes free unlimited support, free training, and free onboarding with every plan — no other moving software includes all of this at no extra cost.

Yes. Elromco handles local, long-distance, interstate, and commercial moves. The quoting engine supports hourly-based local pricing and flat-rate long-distance pricing. You can configure separate rate tables for each move type.

Yes. You can customize quote forms, email templates, SMS templates, invoice layouts, pricing formulas, lead statuses, job stages, and automation rules. The platform adapts to how you run your business, not the other way around.

Yes. The office platform is fully responsive and works on any device. The Crew Portal is specifically designed for mobile use — crew members access it via a mobile web app, so there's no app to download or update.

Elromco uses enterprise-grade security with encrypted data transmission (SSL/TLS), daily automated backups, and 99.9% uptime guarantee. Your data is securely stored and never shared with third parties.

The CRM uses 17 color-coded lead statuses to track every lead from first contact to booked job. You can see exactly where every lead stands, filter by status, assigned rep, date range, or source, and never lose track of a potential customer.

Elromco captures leads from your website quote forms, phone calls, emails, Yelp, Angi, Google, and any other source. All leads flow into a single pipeline so nothing falls through the cracks.

Yes. The CRM includes rep performance metrics showing conversion rates, response times, revenue per rep, and lead-to-booking ratios. Managers can see which reps are performing and where coaching is needed.

Yes. You can set up automated email and SMS follow-ups triggered by lead status changes, time delays, or custom rules. Never lose a lead to slow follow-up again.

Elromco's online quoting system is fundamentally different from other moving software. Instead of capturing a lead and making the customer wait for a callback, Elromco calculates and displays a real, binding price on your website instantly. When a customer fills out a quote form, the system factors in their inventory items, move distance, required crew size, truck requirements, packing services, seasonal pricing adjustments, fuel surcharges, and your custom rate tables to produce an accurate dollar amount in seconds. Customers can choose from three form types: a short form for quick estimates, a detailed form for comprehensive quotes, or a full room-by-room inventory form. After receiving their quote, customers access a branded client portal on your domain where they can modify their inventory, change dates, or adjust services — and the price recalculates in real time with every change. This self-service approach reduces callback volume and converts more leads into booked jobs.

Three types: a short form (basic info for quick quotes), a long form (detailed move information), and a full inventory form (room-by-room item selection). All three calculate and display real prices instantly.

Yes. The quote forms are designed to be embedded directly on your company's website. We install them for you as part of free onboarding — no coding required on your end.

No. Customers access their quote and booking through a unique link — no passwords or accounts required. The client portal is white-labeled on your company's domain, so it looks and feels like your own website.

Yes. Elromco offers true online booking — customers can review their quote, e-sign the agreement, pay a deposit, and confirm their move date, all without a phone call. This is a capability most competitors don't offer.

Yes. Through the interactive client portal, customers can adjust their inventory, change dates, or update move details, and the price recalculates in real time. This reduces back-and-forth phone calls significantly.

The dispatch board uses a visual Gantt chart view showing all your jobs, crews, and trucks across a timeline. You can drag and drop to assign crews, see capacity at a glance, and manage sequential jobs with TBD arrival windows.

Yes. One-button SMS or email notifications go directly to your crew members when they're assigned a job. Crew members confirm their shifts through a simple yellow/green confirmation system in the Crew Portal.

Every job moves through 9 stages — from assigned to completed — with exact timestamps at each stage. You can see in real-time whether a crew is on the way, loading, in transit, or wrapping up. Customers can also see their job status through the client portal.

Yes. The dispatch board shows all your resources in one view. You can build crews, assign trucks, and see everyone's schedule simultaneously. Sequential jobs are supported with automatic TBD arrival windows based on estimated completion times.

The Crew Portal includes 11 tools: job details, customer info, inventory list, packing materials tracker, time tracking, photo capture, notes, electronic bill of lading (eBOL), e-signatures, GPS route/navigation, and shift confirmation.

No. The Crew Portal is a mobile web app — crew members simply open a link in their phone's browser. There's nothing to download, install, or update. It works on any smartphone.

Elromco's electronic Bill of Lading (eBOL) is a fully digital, paperless replacement for traditional paper BOL forms used in the moving industry. The eBOL covers every required section: detailed inventory lists, packing materials tracking, services rendered, valuation coverage options, required DOT/FMCSA disclosures, and customer acknowledgments. Electronic signatures are captured with precise timestamps and are legally binding under the federal ESIGN Act (Electronic Signatures in Global and National Commerce Act). When a foreman completes and submits the eBOL, the system automatically calculates all charges based on time worked, materials used, and services rendered. It then closes the job, generates a customer invoice, creates payroll entries for each crew member, and updates your accounting records — all with zero manual data entry. This end-to-end automation eliminates the double-entry errors, lost paperwork, and delayed billing that plague moving companies using paper-based systems.

Yes. The eBOL auto-calculates all charges based on time worked, materials used, and services rendered. When the foreman submits the completed eBOL, it automatically closes the job, generates an invoice, and creates payroll entries — zero manual data entry.

Yes. The Crew Portal is designed to work with minimal connectivity. Core functionality remains available even in areas with poor cell service, so your crews can keep working regardless of signal strength.

Payroll data flows automatically from the eBOL. When a foreman submits a completed Bill of Lading, the system captures hours worked, overtime, drive time, and job details. You get a three-level drill-down: company summary, department/branch breakdown, and individual crew member details — all with zero manual entry.

Yes. Payroll reports download as CSV and every pay period prints as a payroll statement, ready to hand to ADP, Gusto, QuickBooks Payroll or whichever payroll provider you use.

Yes. Invoices are auto-generated from completed job data. Each invoice includes all charges from the eBOL, and you can send customers a direct online payment link.

Elromco includes comprehensive reporting: KPI dashboards, sales and revenue metrics, lead source tracking, conversion rates, rep performance, job profitability analysis, and more. The Enterprise plan includes advanced reporting with custom report builders.

Elromco AI is embedded across every text field in the platform, making it available wherever your team writes — emails, SMS messages, notes, and customer communications. The AI includes four core capabilities: Tone Adjustment rewrites any message in a different tone (professional, friendly, urgent, or empathetic) with one click. Translation enables your team to communicate with customers in their preferred language, breaking down language barriers that cost moving companies business. Auto-Reply generates intelligent, context-aware responses to customer inquiries, helping your sales team respond faster to leads and follow-ups. Speech-to-Text lets crew members and office staff dictate notes and messages instead of typing, which is especially useful for foremen in the field. Unlike competitors that offer AI as a standalone tool or chatbot, Elromco's AI is woven into the daily workflow of every user on the platform, making the entire team more productive without requiring any additional training or setup.

You can create event-driven automations triggered by lead status changes, booking confirmations, job completions, payment receipts, and more. Automate follow-up emails, SMS reminders, task assignments, and internal notifications to eliminate repetitive manual work.

Yes. MoveBoard connects to RingCentral for calls, Twilio for texts, Gmail and Microsoft 365 mailboxes, Google Calendar and Google Maps, Stripe or Authorize.net for card payments, and Angi, HomeAdvisor or any lead provider through the lead API. The Enterprise plan also includes API access for custom integrations. See every connection on the integrations page.

Yes. Elromco offers a website building service at $99/month as an optional add-on. We create a professional, SEO-optimized website for your moving company with your quote forms and client portal already integrated.

Yes. E-signatures captured through Elromco's eBOL are legally binding under the federal ESIGN Act (Electronic Signatures in Global and National Commerce Act). Each signature includes a timestamp for a complete audit trail.

The eBOL includes all required fields for DOT/FMCSA compliance, including inventory documentation, valuation coverage options, and required disclosures. Having digital records makes audits and compliance verification significantly easier.

All your data — job records, invoices, eBOLs, customer information, and communications — is stored securely in the cloud for as long as you're an Elromco customer. Daily automated backups ensure nothing is ever lost.

Yes. All payment processing is handled through PCI-compliant payment processors. Elromco never stores credit card numbers directly — all sensitive payment data is tokenized and encrypted.

Elromco provides free unlimited support with every plan — there are no support tiers, no premium support fees, and no limits on how often you can reach out. Support is available via phone at (617) 313-0200, email at info@elromco.com, and live chat during business hours Monday through Friday. Beyond day-to-day support, every Elromco subscription includes free onboarding and account setup, free data migration from your current system, free installation of quote forms and client portal on your website, free template customization for emails, SMS, and invoices, free training sessions for your entire team — office staff, dispatchers, sales reps, and crew members — and ongoing free training as you add new employees. Elromco also maintains a comprehensive video knowledge base with tutorials covering every feature of the platform, available 24/7 for self-paced learning. No other moving software includes all of these services at no additional cost.

Yes, completely free. Unlike competitors who charge for support tiers or limit support hours, Elromco includes unlimited support with every plan. Call us, email us, or chat with us as often as you need — there's never a charge.

Our support team is available during business hours (Monday-Friday) via phone at (617) 313-0200, email at info@elromco.com, and live chat. We respond to most inquiries within a few hours.

Yes. Training is always free, even as you grow and add new team members. We offer live training sessions, pre-recorded video walkthroughs, and a comprehensive video knowledge base that your team can access anytime.

Yes. Elromco offers a complete video knowledge base covering every feature of the platform. You can access it anytime at your convenience for self-paced learning, in addition to our live training sessions.