Question 1

How long does it take to get set up with Elromco?

Accepted Answer

Most moving companies are fully set up with Elromco within 1 to 2 weeks. Our onboarding team handles everything from start to finish: account configuration, installing quote forms on your website, setting up your branded client portal, customizing email and SMS templates, configuring your pricing and rate tables, and training your entire team — office staff, dispatchers, sales reps, and crew members. The entire onboarding process is completely free, with no setup fees, no migration fees, and no training fees. If you're switching from another system like SmartMoving, Supermove, MoveitPro, or Chariot, we also handle full data migration of your customer database, job history, lead records, and documents. Most companies are taking live bookings through Elromco within their first week, with full transition completed by week two.

Question 2

Can I switch from my current moving software?

Accepted Answer

Absolutely. We help migrate your data from any existing system including SmartMoving, Supermove, MoveitPro, Chariot, and others. Our onboarding team will ensure a smooth transition with zero downtime for your business.

Question 3

What data can be migrated from my current system?

Accepted Answer

We can migrate your customer database, job history, lead records, pricing tables, inventory lists, and more. Our team handles the entire process so you don't have to lift a finger.

Question 4

Do I need to install anything on my computer?

Accepted Answer

No. Elromco is entirely cloud-based and runs in your web browser. There's nothing to install, update, or maintain. You can access it from any device with an internet connection — desktop, laptop, tablet, or phone.

Question 5

Is training included?

Accepted Answer

Yes. Free training sessions are included for your entire team — office staff, dispatchers, sales reps, and crew. We offer live training calls, recorded walkthroughs, and a comprehensive video knowledge base. Training is always free, even as you add new employees.

Question 6

Can I try Elromco before committing?

Accepted Answer

Yes. You can book a free live demo where we walk you through the entire platform using scenarios relevant to your business. We also offer a 30-day satisfaction guarantee — if you're not happy, you can cancel with no questions asked.

Question 7

How much does Elromco cost?

Accepted Answer

Elromco offers two plans with no hidden costs. The Professional plan starts at $289 per month and includes 3 office users, unlimited crew members, 1 branch location, 500 free monthly SMS, and access to all 17 core features including CRM, online quotes, client portal, dispatch, eBOL, invoicing, and AI tools. The Enterprise plan includes unlimited office users, unlimited crew members, multi-branch management from a single dashboard, 1,000 free monthly SMS, priority support, a dedicated account manager, advanced reporting, custom automations, and API access — pricing is customized based on company size, so contact our sales team for a quote. Both plans include free onboarding, free training, free unlimited support, and free data migration. There are no setup fees, no contracts, and no long-term commitments — Elromco is month-to-month, so you can cancel anytime.

Question 8

Is there a contract or can I cancel anytime?

Accepted Answer

Elromco operates on a month-to-month basis with no long-term contracts, no annual commitments, and no cancellation fees. You can cancel your subscription at any time, and your access continues through the end of your current billing period. There are no early termination penalties or lock-in periods. We also offer a 30-day satisfaction guarantee for new customers — if you're not happy with the platform within your first 30 days, you can cancel with no questions asked. Our philosophy is simple: Elromco should earn your business every month through the quality of the software and the support we provide, not through contractual obligations. Over 400 moving companies choose to stay with Elromco because the platform delivers measurable results, not because they're locked into a contract.

Question 9

Are there any setup fees or hidden costs?

Accepted Answer

No setup fees, no onboarding fees, no training fees, no data migration fees. The only optional add-on is website building at $99/month. SMS beyond your free monthly allotment is charged at cost ($0.025 per message).

Question 10

What's the difference between Professional and Enterprise?

Accepted Answer

Professional includes 3 office users and 1 branch location. Enterprise includes unlimited office users, multi-branch management, advanced reporting, storage management, custom automations, priority support, a dedicated account manager, custom integrations, and API access.

Question 11

Can I upgrade or downgrade my plan?

Accepted Answer

Yes, you can switch between Professional and Enterprise at any time. Changes take effect on your next billing cycle. No penalties or fees for changing plans.

Question 12

Do you offer discounts for multiple branches?

Accepted Answer

The Enterprise plan is $399/month and includes multi-branch management in a single dashboard, unlimited office users, advanced reporting, custom automations, priority support, a dedicated account manager, custom integrations, and API access — no per-branch fees.

Question 13

What features are included in Elromco?

Accepted Answer

Elromco is an all-in-one moving company software platform with 17 integrated features that cover every aspect of running a moving business. Core features include: Sales CRM with 14 color-coded lead statuses, Instant Online Quotes that calculate real prices on your website, an Interactive Client Portal where customers can modify quotes in real time, truly Online Booking with e-signature and deposit collection, Dispatch and Scheduling with a visual Gantt chart, a 9-Stage Real-Time Job Tracker visible to both your office and your customers, Electronic Bill of Lading (eBOL) that replaces paper forms, a Crew Portal with 11 field tools, Automated Invoicing, Payroll and Accounting integration with QuickBooks/ADP/Gusto, Comprehensive Reporting and Analytics, Storage Management, Multi-Branch Dashboard, Communications Hub for SMS/email/calls, event-driven Automation, AI tools on every text field, and Accounts Management. All features are included in every plan.

Question 14

What makes Elromco different from other moving software?

Accepted Answer

Elromco stands apart from competitors like SmartMoving, Supermove, MoveitPro, and Chariot through several capabilities no other moving software offers. First, Instant Online Quotes show customers a real, binding price on your website in seconds — not a 'we'll call you back' form. Second, the Interactive Client Portal is white-labeled on your own domain and lets customers modify their inventory, change dates, and see the price recalculate in real time. Third, truly Online Booking allows customers to e-sign their agreement, pay a deposit, and confirm their move without a phone call. Fourth, the 9-Stage Job Tracker gives customers a dedicated tracking page showing real-time move progress from confirmed to delivered. Fifth, Multi-Branch Management unifies all locations under a single dashboard. Additionally, Elromco includes free unlimited support, free training, and free onboarding with every plan — no other moving software includes all of this at no extra cost.

Question 15

Is Elromco suitable for both local and long-distance moves?

Accepted Answer

Yes. Elromco handles local, long-distance, interstate, and commercial moves. The quoting engine supports hourly-based local pricing and flat-rate long-distance pricing. You can configure separate rate tables for each move type.

Question 16

Can I customize Elromco to match my business processes?

Accepted Answer

Yes. You can customize quote forms, email templates, SMS templates, invoice layouts, pricing formulas, lead statuses, job stages, and automation rules. The platform adapts to how you run your business, not the other way around.

Question 17

Does Elromco work on mobile devices?

Accepted Answer

Yes. The office platform is fully responsive and works on any device. The Crew Portal is specifically designed for mobile use — crew members access it via a mobile web app, so there's no app to download or update.

Question 18

How secure is my data?

Accepted Answer

Elromco uses enterprise-grade security with encrypted data transmission (SSL/TLS), daily automated backups, and 99.9% uptime guarantee. Your data is securely stored and never shared with third parties.

Question 19

How does the CRM track leads?

Accepted Answer

The CRM uses 14 color-coded lead statuses to track every lead from first contact to booked job. You can see exactly where every lead stands, filter by status, assigned rep, date range, or source, and never lose track of a potential customer.

Question 20

Where can leads come from?

Accepted Answer

Elromco captures leads from your website quote forms, phone calls, emails, Yelp, Angi, Google, and any other source. All leads flow into a single pipeline so nothing falls through the cracks.

Question 21

Can I track sales rep performance?

Accepted Answer

Yes. The CRM includes rep performance metrics showing conversion rates, response times, revenue per rep, and lead-to-booking ratios. Managers can see which reps are performing and where coaching is needed.

Question 22

Does Elromco send automated follow-ups?

Accepted Answer

Yes. You can set up automated email and SMS follow-ups triggered by lead status changes, time delays, or custom rules. Never lose a lead to slow follow-up again.

Question 23

How do online quotes work?

Accepted Answer

Elromco's online quoting system is fundamentally different from other moving software. Instead of capturing a lead and making the customer wait for a callback, Elromco calculates and displays a real, binding price on your website instantly. When a customer fills out a quote form, the system factors in their inventory items, move distance, required crew size, truck requirements, packing services, seasonal pricing adjustments, fuel surcharges, and your custom rate tables to produce an accurate dollar amount in seconds. Customers can choose from three form types: a short form for quick estimates, a detailed form for comprehensive quotes, or a full room-by-room inventory form. After receiving their quote, customers access a branded client portal on your domain where they can modify their inventory, change dates, or adjust services — and the price recalculates in real time with every change. This self-service approach reduces callback volume and converts more leads into booked jobs.

Question 24

What types of quote forms are available?

Accepted Answer

Three types: a short form (basic info for quick quotes), a long form (detailed move information), and a full inventory form (room-by-room item selection). All three calculate and display real prices instantly.

Question 25

Can I embed the quote form on my website?

Accepted Answer

Yes. The quote forms are designed to be embedded directly on your company's website. We install them for you as part of free onboarding — no coding required on your end.

Question 26

Do customers need to create an account to get a quote?

Accepted Answer

No. Customers access their quote and booking through a unique link — no passwords or accounts required. The client portal is white-labeled on your company's domain, so it looks and feels like your own website.

Question 27

Can customers book a move online without calling?

Accepted Answer

Yes. Elromco offers true online booking — customers can review their quote, e-sign the agreement, pay a deposit, and confirm their move date, all without a phone call. This is a capability most competitors don't offer.

Question 28

Can customers modify their quote after receiving it?

Accepted Answer

Yes. Through the interactive client portal, customers can adjust their inventory, change dates, or update move details, and the price recalculates in real time. This reduces back-and-forth phone calls significantly.

Question 29

How does the dispatch board work?

Accepted Answer

The dispatch board uses a visual Gantt chart view showing all your jobs, crews, and trucks across a timeline. You can drag and drop to assign crews, see capacity at a glance, and manage sequential jobs with TBD arrival windows.

Question 30

Can I notify crews of their assignments automatically?

Accepted Answer

Yes. One-button SMS or email notifications go directly to your crew members when they're assigned a job. Crew members confirm their shifts through a simple yellow/green confirmation system in the Crew Portal.

Question 31

How does the real-time job tracker work?

Accepted Answer

Every job moves through 9 stages — from assigned to completed — with exact timestamps at each stage. You can see in real-time whether a crew is on the way, loading, in transit, or wrapping up. Customers can also see their job status through the client portal.

Question 32

Can I manage multiple trucks and crews at once?

Accepted Answer

Yes. The dispatch board shows all your resources in one view. You can build crews, assign trucks, and see everyone's schedule simultaneously. Sequential jobs are supported with automatic TBD arrival windows based on estimated completion times.

Question 33

What tools do crew members have access to?

Accepted Answer

The Crew Portal includes 11 tools: job details, customer info, inventory list, packing materials tracker, time tracking, photo capture, notes, electronic bill of lading (eBOL), e-signatures, GPS route/navigation, and shift confirmation.

Question 34

Do crews need to download an app?

Accepted Answer

No. The Crew Portal is a mobile web app — crew members simply open a link in their phone's browser. There's nothing to download, install, or update. It works on any smartphone.

Question 35

What is the electronic Bill of Lading (eBOL)?

Accepted Answer

Elromco's electronic Bill of Lading (eBOL) is a fully digital, paperless replacement for traditional paper BOL forms used in the moving industry. The eBOL covers every required section: detailed inventory lists, packing materials tracking, services rendered, valuation coverage options, required DOT/FMCSA disclosures, and customer acknowledgments. Electronic signatures are captured with precise timestamps and are legally binding under the federal ESIGN Act (Electronic Signatures in Global and National Commerce Act). When a foreman completes and submits the eBOL, the system automatically calculates all charges based on time worked, materials used, and services rendered. It then closes the job, generates a customer invoice, creates payroll entries for each crew member, and updates your accounting records — all with zero manual data entry. This end-to-end automation eliminates the double-entry errors, lost paperwork, and delayed billing that plague moving companies using paper-based systems.

Question 36

Does the eBOL automatically calculate charges?

Accepted Answer

Yes. The eBOL auto-calculates all charges based on time worked, materials used, and services rendered. When the foreman submits the completed eBOL, it automatically closes the job, generates an invoice, and creates payroll entries — zero manual data entry.

Question 37

Does the Crew Portal work with limited cell service?

Accepted Answer

Yes. The Crew Portal is designed to work with minimal connectivity. Core functionality remains available even in areas with poor cell service, so your crews can keep working regardless of signal strength.

Question 38

How does automated payroll work?

Accepted Answer

Payroll data flows automatically from the eBOL. When a foreman submits a completed Bill of Lading, the system captures hours worked, overtime, drive time, and job details. You get a three-level drill-down: company summary, department/branch breakdown, and individual crew member details — all with zero manual entry.

Question 39

Can I export payroll data to my payroll provider?

Accepted Answer

Yes. One-click export to CSV, PDF, or direct integration with ADP, Gusto, QuickBooks Payroll, and other popular payroll providers.

Question 40

Are invoices generated automatically?

Accepted Answer

Yes. Invoices are auto-generated from completed job data. Each invoice includes all charges from the eBOL, and you can send customers a direct online payment link.

Question 41

What reporting and analytics are available?

Accepted Answer

Elromco includes comprehensive reporting: KPI dashboards, sales and revenue metrics, lead source tracking, conversion rates, rep performance, job profitability analysis, and more. The Enterprise plan includes advanced reporting with custom report builders.

Question 42

What AI features does Elromco offer?

Accepted Answer

Elromco AI is embedded across every text field in the platform, making it available wherever your team writes — emails, SMS messages, notes, and customer communications. The AI includes four core capabilities: Tone Adjustment rewrites any message in a different tone (professional, friendly, urgent, or empathetic) with one click. Translation enables your team to communicate with customers in their preferred language, breaking down language barriers that cost moving companies business. Auto-Reply generates intelligent, context-aware responses to customer inquiries, helping your sales team respond faster to leads and follow-ups. Speech-to-Text lets crew members and office staff dictate notes and messages instead of typing, which is especially useful for foremen in the field. Unlike competitors that offer AI as a standalone tool or chatbot, Elromco's AI is woven into the daily workflow of every user on the platform, making the entire team more productive without requiring any additional training or setup.

Question 43

What automations can I set up?

Accepted Answer

You can create event-driven automations triggered by lead status changes, booking confirmations, job completions, payment receipts, and more. Automate follow-up emails, SMS reminders, task assignments, and internal notifications to eliminate repetitive manual work.

Question 44

Does Elromco integrate with other tools?

Accepted Answer

Yes. Elromco integrates with popular tools including QuickBooks, ADP, Gusto, Google Calendar, and payment processors. The Enterprise plan also includes API access for custom integrations with your existing systems.

Question 45

Can I build my moving company website with Elromco?

Accepted Answer

Yes. Elromco offers a website building service at $99/month as an optional add-on. We create a professional, SEO-optimized website for your moving company with your quote forms and client portal already integrated.

Question 46

Are electronic signatures on the eBOL legally binding?

Accepted Answer

Yes. E-signatures captured through Elromco's eBOL are legally binding under the federal ESIGN Act (Electronic Signatures in Global and National Commerce Act). Each signature includes a timestamp for a complete audit trail.

Question 47

Does Elromco help with DOT and FMCSA compliance?

Accepted Answer

The eBOL includes all required fields for DOT/FMCSA compliance, including inventory documentation, valuation coverage options, and required disclosures. Having digital records makes audits and compliance verification significantly easier.

Question 48

How long are my records stored?

Accepted Answer

All your data — job records, invoices, eBOLs, customer information, and communications — is stored securely in the cloud for as long as you're an Elromco customer. Daily automated backups ensure nothing is ever lost.

Question 49

Is customer payment information secure?

Accepted Answer

Yes. All payment processing is handled through PCI-compliant payment processors. Elromco never stores credit card numbers directly — all sensitive payment data is tokenized and encrypted.

Question 50

What kind of support do you offer?

Accepted Answer

Elromco provides free unlimited support with every plan — there are no support tiers, no premium support fees, and no limits on how often you can reach out. Support is available via phone at (617) 313-0200, email at info@elromco.com, and live chat during business hours Monday through Friday. Beyond day-to-day support, every Elromco subscription includes free onboarding and account setup, free data migration from your current system, free installation of quote forms and client portal on your website, free template customization for emails, SMS, and invoices, free training sessions for your entire team — office staff, dispatchers, sales reps, and crew members — and ongoing free training as you add new employees. Elromco also maintains a comprehensive video knowledge base with tutorials covering every feature of the platform, available 24/7 for self-paced learning. No other moving software includes all of these services at no additional cost.

Question 51

Is support really free?

Accepted Answer

Yes, completely free. Unlike competitors who charge for support tiers or limit support hours, Elromco includes unlimited support with every plan. Call us, email us, or chat with us as often as you need — there's never a charge.

Question 52

What are your support hours?

Accepted Answer

Our support team is available during business hours (Monday-Friday) via phone at (617) 313-0200, email at info@elromco.com, and live chat. We respond to most inquiries within a few hours.

Question 53

Can I get training for new employees?

Accepted Answer

Yes. Training is always free, even as you grow and add new team members. We offer live training sessions, pre-recorded video walkthroughs, and a comprehensive video knowledge base that your team can access anytime.

Question 54

Do you have a knowledge base or video tutorials?

Accepted Answer

Yes. Elromco offers a complete video knowledge base covering every feature of the platform. You can access it anytime at your convenience for self-paced learning, in addition to our live training sessions.

Frequently Asked Questions

Getting Started

Pricing & Plans

Platform & Features

CRM & Sales

Online Quotes & Booking

Dispatch & Scheduling

Crew Portal & eBOL

Invoicing & Accounting

AI & Technology

Compliance & Legal

Support & Training

Still Have Questions?