Every Conversation in One Place
Unified SMS and email, automated notifications, message templates, and full conversation history. Never miss a message or lose context again.
Hello Lorraine, Your movers have been dispatched and are headed your way! ETA is 30 min.
delivered 10:09 AM
Thank You For Your Business!
sent 2:18 PM
Dear Lorraine, Thank you for reaching out. After checking our GPS records, the movers took ~18 min to reach you.
delivered 2:35 PM
Hey Lorraine, Hope you're settling in! Could you rate us 1 to 5?
delivered 7:03 PM
5
March 10th, 11:23 PM
Activity
Order #210259
Yes, our team will be able to handle the stairs; that should be fine.
The safe will be delivered to the first floor. There are two sets of stairs.
Communication That Builds Trust
Professional, timely, and consistent communication at every touchpoint — without the manual effort.
SMS + Email Unified
Every text message and email lives in one inbox. See the full conversation history with any customer, lead, or crew member at a glance — no switching between tools.
Automated Notifications
Send booking confirmations, move-day reminders, crew arrival alerts, and follow-up thank-yous automatically. Set it once and never think about it again.
Message Templates
Create reusable templates for common messages. Personalize with merge fields like customer name, move date, and crew details — send professional messages in seconds.
Conversation History
Every message is linked to the customer record and job. Pull up any conversation instantly to see who said what and when. Nothing gets lost.
Communicate Like a Pro
Set up once, communicate automatically — with full control when you need it.
Set Up Templates
Create message templates for every stage of your customer journey — inquiry response, booking confirmation, reminder, follow-up, and review request.
Automate Triggers
Define when each message should fire. Job booked? Send confirmation. Day before move? Send reminder. Job complete? Request a review. All automatic.
Send Notifications
Messages go out via SMS, email, or both — based on customer preference. Real-time delivery tracking shows you exactly what was sent and when.
Track Conversations
Every message thread is searchable and linked to the customer and job. Find any conversation in seconds. Export communication logs for compliance.
Beyond Basic Notifications
Most moving software sends one-way blasts. Elromco gives you a real communication platform.
True Unified Inbox
Unlike tools that separate SMS and email, Elromco weaves them into a single conversation thread per customer. No context switching, no missed messages.
Two-Way SMS
Customers can reply directly to your text messages. Their responses appear in the conversation thread and notify your team instantly. Real conversations, not just blasts.
Smart Timing
Elromco sends messages at optimal times based on time zones and customer behavior patterns. No more waking customers up with 6am move reminders.
Your Brand, Your Domain
Emails come from your domain, not ours. SMS messages show your business name. Every communication reinforces your brand — customers never see Elromco.
Automated Touchpoints Across the Entire Move
From the moment a lead submits a quote request to the final review request after delivery, every message fires at exactly the right time.
Booking Confirmation
The instant a customer books their move, they receive a confirmation email and SMS with the date, crew size, estimated cost, and a link to their client portal. No manual follow-up needed.
Pre-Move Reminder
One day before the scheduled move, an automated reminder goes out with arrival time, crew details, and last-minute preparation tips. Customers feel informed and ready.
Delivery Follow-Up
After the move is complete and the crew submits the eBOL, a thank-you message is sent automatically. It includes the final invoice, a copy of the signed bill of lading, and payment confirmation.
Review Request
A few days after delivery, customers receive a friendly SMS asking them to rate their experience. Positive responses are directed to Google Reviews. Negative ones are flagged for your team to follow up personally.
Pre-Built Templates for Every Customer Touchpoint
Start with proven message templates and customize them with your brand voice. Every template supports merge fields for personalization.
Booking Confirmations
Send a professional confirmation the moment a customer books. Includes move date, crew size, estimated price, and a link to their self-service portal. Available as email, SMS, or both.
Payment Receipts
Automatic receipts for deposits, mid-move payments, and final balances. Each receipt includes an itemized breakdown so customers know exactly what they paid for. Reduces billing disputes.
Move-Day Reminders
Remind customers the day before their move with arrival time, crew information, and a checklist of what to prepare. Reduces no-shows and last-minute cancellations by keeping customers engaged.
Crew Notifications
Alert your crew when they are assigned to a job, when the schedule changes, or when the customer updates their inventory. Keeps everyone on the same page without phone calls.
Review Requests
After a successful move, request a review via SMS. Happy customers are directed to leave a Google or Yelp review. Unhappy customers are routed to your customer service team first.
Follow-Up Sequences
For leads that haven't booked yet, set up a drip sequence of follow-up messages. Each message can be timed days or weeks apart and personalized with quote details and move dates.
Communication Questions Answered
Related Features
See how other parts of the Elromco platform work together.
Stop Losing Customers to Silence
See how Elromco keeps every conversation organized and every customer informed. Book a free demo today.
View pricing — plans from $289/mo →Free demo · No credit card required · Setup in under 2 weeks