Your Phones, Inside Your CRM
Connect RingCentral to MoveBoard and every call rings with the customer's order on screen, logs itself to the job when you hang up, and brings its recording, voicemail, and transcript with it.
Your RingCentral account · OAuth 2.0Quick answer
Elromco's RingCentral integration connects a moving company's RingCentral phone system to the MoveBoard CRM. Incoming calls pop up with the caller matched to their orders (name, order number, status, move date, branch), a browser softphone handles answer, hold, transfer, keypad, and voicemail, and every call is logged to the order timeline when it ends — with the recording and voicemail pulled in and available for one-click AI transcription.
Available on: Both plans
Stop Asking “Who Called?”
The phone and the CRM finally know about each other. Every call has a customer, an order, and a record.
Screen Pop With Customer Context
When the phone rings, MoveBoard matches the caller's number to your orders and shows the customer name, order number, status, move date, and branch — before you pick up. Open the record in one click.
Every Call Logged Automatically
The moment a call ends it's written to the order timeline: answered, missed, or voicemail, with duration and who answered. Missed calls and voicemails show as unread until someone deals with them.
Recordings & Voicemails in the Timeline
Call recordings and voicemails are pulled into MoveBoard within minutes and play inline on the order — no logging into RingCentral to find the audio.
One-Click AI Transcription
Any recording or voicemail can be transcribed on demand, with speakers separated. Read the call instead of replaying it.
See It in MoveBoard
The phone lives where your team already works — on the order.
Connect RingCentral for this branch. A RingCentral sign-in window opens — log in and approve access. It closes automatically once you're connected.
Connected in Minutes
One sign-in, then the phone just works inside MoveBoard.
Connect With OAuth
Sign in to RingCentral from MoveBoard's Settings → Integrations. Connect one shared company line, or let each user connect their own account. No passwords stored in MoveBoard.
Calls Ring in Your Browser
A softphone lives in the MoveBoard top bar. Incoming calls ring with a screen pop; outbound calls dial from the keypad or your recent-calls list. A headset is all you need.
Work the Record While You Talk
The call popup shows every matching order. Open it, attach the call to the right job, hold, transfer, or send to voicemail — all without leaving the page you're on.
Everything Logs When You Hang Up
Call, duration, outcome, recording, and voicemail land on the order timeline automatically. Your whole team sees the full phone history on every job.
A Full Phone in the Top Bar
Plug in a headset and take calls without a desk phone. The dialer opens from the MoveBoard top bar with a keypad and your last seven days of calls — one tap to redial a customer who hung up.
- Rings in the browser alongside your desk phones and the RingCentral app
- Choose whether calls show your company number or your direct line
- Multi-branch offices pick which line to call from
- Clear plain-English prompts if a microphone is missing or blocked
Every Call Your Office Made or Missed
A Calls feed under Communications lists every call and voicemail across all branches — who called, who answered, how long, which order, and whether there's a recording or transcript.
- Missed calls and voicemails count as unread until someone handles them — badges on the order and in Communications
- Mark a call unread to deal with it later
- Move a call to a different order, and optionally remember the number for next time
- Filter by branch and date range
The Details That Matter at 4:55 PM
Designed around how a busy moving office actually answers the phone.
The popup stays when someone else answers
If a call is picked up on a desk phone, the RingCentral app, or by a teammate, the popup doesn't vanish — it shows who answered and keeps the customer's orders on screen so you can keep working the record.
Your customer's name, not the carrier's
MoveBoard shows the name from the matched order instead of the carrier caller ID that often reads "WIRELESS CALLER". Unknown numbers can be attached to an order in one search.
Built for multiple branches
Every connected branch rings at once. Choose which line to call from, and calls attach to the order's branch even when a customer dials a different location.
Your call data, in your MoveBoard
Recordings and voicemails are stored in your MoveBoard files, not just linked. Your RingCentral login token never reaches the browser, and every request is scoped to your company.
RingCentral Questions Answered
Related Features
See how other parts of the Elromco platform work together.
Turn It On This Week
We enable the integration on your account and walk your office through the sign-in. Book a demo to see it live first.
Don't have RingCentral yet? ringcentral.com