Balance & usage

Settings › Payments & billing › Balance & usage manages the prepaid balance that pays for Texting and the AI Receptionist. Services pause when the available balance reaches $0.

Before you start

Anyone who can open Settings can use this page. The balances choice and auto-recharge wait for Save; adding a card and topping up act at once, each after its own question.

Balances

Choose whether Texting and the AI Receptionist share one balance or use separate balances: Texting and the AI receptionist together, or Separate Balances. A balance at $0 or below shows red: Services paused — top up to start again.

Card on file

Add a payment method for balance top-ups and automatic recharges. Add Payment Method opens the card form; you can replace or remove the card later (Remove the card?). With no card: No Payment Method on File.

Top up

Charge the card now. Pick a quick amount ($25, $50, $100) or type one from $5 to $5,000, choose the Balance to top up if you have two, and confirm Charge $…?.

Auto-recharge

Auto-recharge keeps a balance from running out: when it drops below the minimum, the card on file is charged once. For each balance:

• on or off;
• When the balance is below (the minimum);
• Amount to charge — billed and added to the balance each time.

After three declined charges auto-recharge pauses: Declined 3 times — update the card or top up.

This month and history

This month shows the use by category (texts, phone number rental, call forwarding, AI minutes…). History lists every charge and top-up. Update information reads the figures again.

If something goes wrong

• The card was not accepted. / The card was not saved — check the card and try again.
• Card payments are currently unavailable. Balance top-ups and automatic recharges cannot be enabled at this time. — contact support.
• Texting figures could not be read right now. — try Update information later.