AI chat for movers: An AI chat on your website that answers visitors day and night.
The AI chat is an assistant in your website's floating menu. A visitor types a question about their move and gets an answer at once, from your own company's information. When you choose to let it take leads, it also gives an instant quote where your forms show prices and sends the customer their portal link. Every conversation is kept in MoveBoard, with who was chatting and the lead it made.
- answers, nights and weekends too
- 24/7answers, nights and weekends too
- bookings or promises made by the chat
- 0bookings or promises made by the chat
- list of every conversation, with who was chatting
- 1list of every conversation, with who was chatting
Harbor & Pine Moving
Moving, done the careful way.
Local and long-distance moves, packing and storage. Licensed and insured.
Harbor & Pine Moving
Ask us anything about your move · replies instantly
Hi! I’m the assistant for Harbor & Pine Moving. Ask me about your move.
Do you move pianos?
Yes, our crews move upright pianos. Tell me where you’re moving and when, and I can give you an estimate right here.
Your website needs the one MoveBoard line installed, the same line that shows your quote forms.
What is an AI chatbot for a moving company's website?
An AI chatbot for a moving company is an assistant in the website's floating menu that answers visitors' questions about their move at any hour, using only the company's own information. In MoveBoard the AI chat can also take the lead, give an instant quote where the company's forms show prices, and keeps every conversation with who was chatting.
What it fixes
A moving company website chatbot that stays inside what you've told it.
A visitor has a question at 10 PM, nobody answers, and they call the next mover on the list.
The chat answers at once from your FAQ, your services, your hours and your company info, and tells the office what the visitor asked.
Visitors ask for a price, then leave without filling in a form.
Where your forms show prices, the chat gives an instant estimate in the conversation and sends the customer their personal portal link.
A chatbot says something wrong and you only find out from an unhappy customer.
Read every conversation, press Fix this answer under the wrong one, and the chat answers right from then on.
How it works
AI chat for movers, screen by screen.
01 / Instant quote, in the chat
The question answered, then the quote and the lead.
The chat answers from the same knowledge as your AI Receptionist. When you let it take leads, it asks for the ZIP codes, move date, size of the move and the visitor's contact details, saves the lead and gives the estimate where your forms show prices. The customer gets their personal quote link, as your company's short link.
- Your usual new-lead emails and texts go out, and your lead assignment rules apply as for any website lead
- The same person asking again for the same move on the same day is not a second lead
- It never books, confirms, reschedules or cancels a move, holds a date, takes card details or promises anything
- For anything about a move already booked, it sends the visitor to your office
Harbor & Pine Moving
Ask us anything about your move · replies instantly
2 bedroom from Quincy 02169 to Braintree 02184 on Nov 21. I’m Dana, 781-555-0142.
Your estimate
$1,180 – $1,420
2 Bedroom · Quincy, MA → Braintree, MA · Sat, Nov 21
Thanks, Dana. I saved your request, and the office will follow up. Your personal quote link: hpmove.co/k3Q9
Can you book Saturday for me?
I can’t book or hold a date in the chat. Our office confirms every move, and I’ve passed your request to them.
02 / Bot conversations
Every chat kept, with who was chatting.
Every chat is kept on AI Leads, in the Bot conversations tab, with the contact, the lead it made and where the visitor came from. Filter by All, Unread, Leads, Tests and Spam, and mark a chat unread, closed or spam.
- Conversations, With contact details, Leads created and Unread, counted for the dates you pick; tests and spam are never counted
- A chat that made a lead shows only to people who may see that lead
- Kept for 12 months; a card number typed into the chat is never kept
AI Leads · Bot conversations
Every chat, and who was chatting
Conversations
38
With contact details
14
Leads created
9
Unread
2
Dana RuizLead9:41 PM
Thanks, Dana. I saved your request…
Visitor from Boston, MA7:12 PM
Do you move pianos?
Marcus LeeLeadYesterday
Is the quote link good for a week?
Visitor from Providence, RIYesterday
Do you have a storage option?
Dana Ruiz · 781-555-0142 · dana@example.com · Lead RES-1142
Quincy, MAPhoneGoogleChatted on /get-a-quote · got to step 2More
Do you move pianos?
Yes, our crews move upright pianos. Tell me where you’re moving and when.
Fix this answer
03 / Fix this answer
Correct it once, and the phone answers right too.
Press Fix this answer under a wrong reply, type the right answer and press Save and teach. The chat uses it from its next message, and your AI Receptionist on the phone gives the same answer.
- The conversation keeps what the assistant said first, marked Fixed
- The Fix answers tab lists every answer you fixed; change one or remove it
- The AI sparkle and the microphone help you write the answer
AI Leads · Bot conversations
Fix this answer, once
Fix this answer
The question it answers
Do you move pianos?
The right answer
Yes, we move upright pianos and baby grands. A baby grand needs a piano board and an extra mover, so tell the office when you ask for your estimate.
04 / Lead source
Calls and chats, each lead labelled.
A lead from the chat carries the source AI chat (website) and arrives with the whole conversation in its notes. A Source filter on AI Leads separates chat leads from phone leads, so you see which channel brings you moves.
- Give the source AI chat its own lead assignment rule if certain people should take those leads
- The Orders list shows the same AI tag on the status
- Conversations, orders created and conversion rate, side by side
AI Leads · Overview
Calls and chats, each one labelled
Part of the floating menu
One menu on your website, five buttons.
The AI chat is one of five buttons in the floating menu on your website: Customer Login, Get a quote, Our Location, Click to call and the AI assistant. You pick which buttons show, drag them into your order, change their words and colors, and see your website's real menu in the preview before you save. The chat's first message, teaser and quick buttons are yours to write.
Taking leads in the chat is a choice your company makes in the same card. Some companies let the assistant answer questions only; others let it also offer the instant quote and create the lead.
“We don't lose customer anymore, everything is keep on software platform that is easy to use and easier to follow up with customer.”
By the numbers
24/7
Answers on your website
The chat answers from your own FAQ, documents, company info, services and hours, and sends anything about a booked move to your office.
What is the AI chat in MoveBoard?
An assistant in your website's floating menu. A visitor types a question about their move and gets an answer at once, at any hour, from your company's own information: your AI Receptionist's FAQ and documents, your company info, services and office hours. When you let it take leads, your usual new-lead emails and texts go out and your lead assignment rules apply as for any website lead; the same person asking again for the same move on the same day is not a second lead.
Can the AI chat give an instant quote?
Yes, when your company chooses to let it take leads in the chat. It asks for the ZIP codes, the move date, the size of the move and the visitor's contact details, saves the lead, and gives the estimate where your website forms show prices. It then sends the customer their personal quote link, your company's short link.
Will the chat book or promise anything?
No. Beyond saving a quote request it takes no action: it never books, reschedules, cancels or confirms a move, never holds a date, never takes card details and never promises anything. For a move already booked, it sends the visitor to your office.
Where do I read the conversations?
On AI Leads, in the Bot conversations tab. Every chat is kept for 12 months with who was chatting (their location, device, how they found you, the page they chatted on and the pages they viewed), their contact details and the lead it made. Filter by All, Unread, Leads, Tests and Spam. A chat that made a lead shows only to people who may see that lead, and a card number typed into the chat is never kept.
What if the chat gives a wrong answer?
Press Fix this answer under it, type the right answer and press Save and teach. The chat uses your answer from its next message, and your AI Receptionist on the phone answers the same way from then on. The conversation keeps what the assistant said first, marked Fixed, and the Fix answers tab lists every answer you fixed so you can change or remove one.
How do I tell chat leads from phone leads?
A lead from the chat carries the source AI chat (website), and one from the phone carries AI receptionist (call). AI Leads has a Source filter for both, and a badge on every lead; the Orders list shows the same AI tag. Give the source AI chat its own lead assignment rule if certain people should take those leads.
Does the chat work with my existing website?
Yes. Your website needs the one MoveBoard line installed, the same line that shows your quote forms. The chat then appears in the floating menu, and there is nothing else to change on your website.
Works with
The AI chat works with the rest of MoveBoard.
See your company on MoveBoard.
A live demo built around your own kind of moves: your service area, your pricing, your crews.