Settings
Text messages
Texting on or off, your texting number and call forwarding, this month's texting use, and the balance that pays for it.
- 2 min read
- Checked against MoveBoard
- For owners & admins
On this page
Settings › Communication › Text messages turns texting on for your company and shows what it costs.
Before you start
Anyone who can open Settings can change this page. Enable SMS, call forwarding, the balance choice and auto-recharge wait for Save.
Texting
- Enable SMS — texts to and from customers and crews.
- If your company's texting registration (A2P 10DLC) isn't complete, a warning says SMS, MMS, call forwarding and receiving texts are off until it is. Please make sure SMS is enabled during the entire registration process or it may delay approval. When approved: Your company is approved to send SMS.
- Update information reads the page again.
Current month
Sms Sent/Received:, Phone number rental:, Forwarding call cell spent:, and Free in/out sms segments left: (free segments reset on the 1st of each month).
Buy SMS takes you down to Top up in the prepaid balance.
SMS Phone number and call forwarding
- Your texting number. Buying a number is not built in MoveBoard yet — contact support for a new number.
- Call Forwarding Settings — Enable call forwarding and the Forwarding number: Calls to your texting number ring this phone.
Prepaid balance
The balance that pays for your texts — the same balance, card and settings as Balance & usage, shown here too, so a change in one place shows in the other:
- Balances — the balance (red, and texting paused, at $0 or below), and whether texting and the AI receptionist share one balance or use separate balances. Shared, the same balance also pays for the AI receptionist.
- Card on file — Add Payment Method, Replace card or Remove.
- Top up — $25, $50, $100 or your own amount, charged after you confirm.
- Auto-recharge — charge the card when the balance drops below an amount.
The balance choice and auto-recharge wait for Save; the card and the top up happen at once, each after its own confirmation. If we are unable to charge your card for renewal and your balance goes below 0, Twilio will delete your phone number in 7 days. Keep your card up to date.
If something goes wrong
That could not be saved — try again.
Related guides
- SettingsBalance & usageThe prepaid balance that pays for texting and the AI receptionist — the card on file, top-ups, auto-recharge, this month's use and the history.
- SettingsEmail and text templatesThe page where every email and text is built — the words, the design, the variables — while Workflows decide when each goes.
- Dispatch & schedulingTexts the crew getsWhich texts or emails your movers get when you build crews, put them on jobs, take them off, change the report time or cancel a job — and how to change the words.
Still stuck? A person will help.
Open a ticket from Support inside MoveBoard, or email us — we usually reply within one business day.