Settings
RingCentral
Connect your company's RingCentral line so calls show in MoveBoard, and choose the caller ID people see when you call from MoveBoard.
- 1 min read
- Checked against MoveBoard
- For owners & admins
Settings › Integrations › RingCentral connects your company's RingCentral phone line to MoveBoard. Once connected, MoveBoard listens to the line's calls.
This page appears only for companies with RingCentral switched on.
Before you start
Only an administrator can connect, reconnect or disconnect the company's RingCentral. Each branch has its own line.
Connect
- Press Connect RingCentral.
- A RingCentral sign-in window opens — log in and approve access. It closes by itself once you're connected.
The state reads Connected, Needs reconnect or not connected (This company has no RingCentral connection.). The connection card shows what RingCentral gave this branch — the Company number, Signed in until and Call events until.
Needs reconnect means the sign-in has expired: press Reconnect RingCentral. Disconnect asks first (Disconnect the company's RingCentral?).
Outbound caller ID
Outbound caller ID — the number shown to people you call from MoveBoard: the company's number or the caller's own direct number. Doesn't affect incoming calls. Press Save.
If something goes wrong
- Only an administrator can connect or disconnect the company's RingCentral
- RingCentral is not switched on here yet — contact support.
- That could not be saved
Related guides
- SettingsAI receptionistSet up the AI that answers your phone, gives estimates and puts leads in your list — its number, hours, voice, conversation, knowledge, transfers and calls.
- SettingsText messagesTexting on or off, your texting number and call forwarding, this month's texting use, and the balance that pays for it.
Still stuck? A person will help.
Open a ticket from Support inside MoveBoard, or email us — we usually reply within one business day.