Orders
When a move becomes long distance
What MoveBoard asks when an address change turns a local move into a long-distance one (or back), and what each answer does.
- 2 min read
- Checked against MoveBoard
- For sales, owners & admins
Your company decides how far a local move can go (Settings › Services & packing › Local moves). When you change a ZIP code on an order and the move crosses that line, MoveBoard asks right away — on any order, in any status, even Booked.
The question
This move is now long distance (or This move is now local). It tells you how far apart the addresses now are, where Local ends for your company, and which service it would change to. You choose:
- Change to Long Distance (or Change to Local) — the day switches to the new service in the window: the long-distance price, its sections and the fuel show at once.
- Keep as Local (or Keep as Long Distance) — nothing changes except the address.
If a long-distance move changes between in-state and out-of-state, the question is This move is now interstate (or intrastate), with the two service names on the buttons.
On a Booked order
After Change, MoveBoard asks Keep it Booked? A change this big usually needs a new signature:
- Keep it Booked — the order stays Booked with the new service.
- Move back to Reserved — the status goes back to Reserved, so the customer signs a new Order for Service.
Nothing is saved until SAVE
The question only changes your draft. Press SAVE to keep the new address, service and price together. Discard, or closing without saving, puts everything back. Pressing Esc or outside the question keeps things as they are.
Related guides
- OrdersAddresses and stopsAdd, change, reorder and remove the stops of a move, and set the details that change how long it takes.
- OrdersChange the service of a daySwitch a day from one service to another — the price, the stops and the cards follow at once; the inventory stays as it is.
- OrdersHow saving works in an orderWhat waits for SAVE, what is saved the moment you do it, the checks SAVE makes, and what happens if you close with changes.
- Booking & paymentsOrder for Service and estimate signingThe documents a customer signs to book — which one fits which move, how to edit them, and where the signed copy goes.
Still stuck? A person will help.
Open a ticket from Support inside MoveBoard, or email us — we usually reply within one business day.