Orders
Completed jobs and reopening
Close a job when it's done, what a completed job locks, and how to reopen it to make a change.
- 2 min read
- Checked against MoveBoard
- For owners & admins, dispatchers
When a job is finished and paid, you close it. A closed job is Completed and locked, so its numbers can't change by accident. If something does need changing, you reopen it.
Close a job
- Open the order and switch to the closing side (VIEW CLOSING INFO).
- In the closing bar, press Close order.
- Confirm. MoveBoard says Job is closed.
Save any changes first — with unsaved changes MoveBoard says Please save changes.
On a long-distance move, the pickup and the delivery close separately: Close pickup order, then Close delivery order (the delivery can only be closed once the pickup is).
You need the closing permission to see the closing bar.
What a completed job locks
For a completed day, nothing in the order window can be changed on either side: the truck schedule, the Customer card, the Order card, Move Details (including + Add Day), Quote Details and the addresses. Trying says:
This job is completed — reopen it to make changes.
Its status can't be changed either — not from the window, the lists, Ed or the customer's portal.
These stay open on a completed job: the conversation, notes, files and the Payroll card (payroll can always be changed).
On a multi-day move each day locks on its own. The order-wide cards lock once every day is completed.
Reopen a job
- On the closing side, hover over Completed ✓ — it turns into Reopen order.
- Press it and confirm.
The job goes back to waiting for payment, and everything opens up again. Make your change, save, and close the order again.
Related guides
- OrdersThe closing viewWhat the crew actually did and charged, side by side with what was sold — and how to fix the closing, see Total Due and close the job.
- OrdersWhy some fields are lockedOnce the crew starts the job, the sold quote and the schedule lock — here's what locks, why, and where to make changes instead.
- OrdersPayroll from the orderSee and change what the crew and the salesperson earn on a job — and update everyone after you fix the closing.
- OrdersPostpone, cancel or archive an orderWhat Postponed, Cancelled and Archived each do to an order, its trucks, its crew and your numbers.
Still stuck? A person will help.
Open a ticket from Support inside MoveBoard, or email us — we usually reply within one business day.