Long distance
Delivery crew texts
What the movers on a long-distance delivery are told when you put them on it — the delivery dates, arrival window, address and crew — and when the text goes.
- 2 min read
- Checked against MoveBoard
- For dispatchers
On this page
When a long-distance delivery is set to Delivery by: Local crew, your own crew delivers it — and they need to know where and when. MoveBoard tells them the moment you put them on the delivery.
When it goes
Put a crew on the delivery from Dispatch (drag the crew onto the job, or Assign crew) and save. Everyone newly on the delivery gets a text (or an email) titled New DELIVERY Assignment.
The pickup crew gets your usual New Job Assignment text instead. A long-distance order can have a different crew at each end, and each crew is told about its own day.
What it says
You've been assigned the DELIVERY of a long-distance job:
- Delivery Date — the delivery block dates when you set them, otherwise the customer's delivery dates.
- Arrival Window — the delivery arrival from and to times.
- Delivery Address.
- The crew's names and Crew Size.
Anything not set yet reads TBD. Set the dates and window on the order's Delivery half first — see Delivery dates and the delivery spread.
When it doesn't go
The same rules as every crew text — see Texts the crew gets:
- It goes only while your company has an active New Job Assignment template — it uses the same switch.
- Only for a day that isn't over.
- The person needs a mobile number (or an email for an email template) and must be an active employee.
- Nobody is told twice for the same thing.
Taking someone off the delivery sends Job Assignment Removed, saying they're no longer on the delivery of that order.
Related guides
- Dispatch & schedulingTexts the crew getsWhich texts or emails your movers get when you build crews, put them on jobs, take them off, change the report time or cancel a job — and how to change the words.
- Long distanceDelivery dates and the delivery spreadSet when a long-distance shipment is picked up and delivered — the pickup spread, delivery days, the first available delivery date, the estimated delivery, and the truck block with its driving-hours suggestion.
- Dispatch & schedulingAssign trucks and crewBuild the day's crews on the Crew Schedule, then put a crew on each job — by dragging it onto the board or picking people in Assign Personnel.
- Mover's PortalConfirm or decline a scheduleWhen the office puts you on a crew, answer from your phone — CONFIRM (or DECLINE, if your company allows it) — and the office sees it right away.
Still stuck? A person will help.
Open a ticket from Support inside MoveBoard, or email us — we usually reply within one business day.