Long-distance extra fees

The line haul pays for moving the goods from one city to another. Work at either end that takes more than a normal load or unload is charged as an extra fee (the industry also calls these accessorials). You set the prices once per move type on Settings › Long distance › Extra fees.

The four kinds of extra fee

Extra pickup and delivery rates — a second or third stop at either end. For each distance from the first address you set an Extra Pickup Fee and an Extra Drop-off Fee, and the largest distance you accept (Largest extra pickup distance, Largest extra drop-off distance).

Floors: stairs and elevator — switch on Charge for the floor you are moving from and/or to. Stairs start counting from the Starting floor and are charged either per 100 cu ft or as a flat rate per flight. The elevator is charged per 100 cu ft or flat per flight, and you can group elevator floors.

Long carry charges — a walk from the home to the truck longer than Long carry starts at, feet, charged per 100 cu ft or as a flat fee per 30 extra feet.

Shuttle charges — when a smaller truck has to carry the goods to or from the big one (a narrow street, a building with no truck access): a Minimum shuttle charge and an Additional shuttle charge per 100 cu ft.

Set your prices

1. 1Open Settings › Long distance › Extra fees.
2. 2Pick the move type at the top.
3. 3Type each price. A box saves when you leave it — there is no Save button. A price left blank or at 0 is saved as $0.01.
4. 4To use the same prices for every move type, press Copy to other move types and answer Yes.

On the order

When the addresses on a long-distance order have extra stops, stairs, an elevator, a long carry or a shuttle, the matching fees are worked out from the order's size and added to it. Open the Linehaul Charge pop-up on the Quote card to see them under Accessorials, each on or off. The customer sees them in plain words — for example Extra pickup or Stairs at delivery.

If something goes wrong

A heads-up shows when a distance is above your largest distance, or the same distance is entered twice. It never stops the save — fix the rows so each distance appears once.