Customer portal
Sign the bill of lading online
Customers on a booked long-distance move can read and sign their bill of lading in the portal before pickup — what they see, and what happens with documents that must be signed first.
- 1 min read
- Checked against MoveBoard
- For sales, owners & admins
On this page
For a booked long-distance move, the customer can read and sign the bill of lading before the crew arrives.
What the customer sees
Until they've signed, Home's Move Status says: Your move has been booked! However, you will need to review and sign your moving contract. Please click on the button above and sign your contract. — with a Sign Bill of Lading button.
On the bill of lading page:
- The bill of lading, drawn just as the crew's bill shows it.
- They agree to use electronic signatures.
- They sign once — Signature at least 3 days before pickup date.
- Confirmed.
Afterwards the page says when it was signed, the signature shows in its place, and Home offers View your signed bill of lading.
Documents that come with it
Your custom documents set to go on the bill of lading appear as tabs after it:
- an extra page of the bill, or
- a document that must be signed before the customer's signature.
A document not signed yet is signed right in its tab. While one that must come first isn't signed, the signature pad waits: Please sign this before you sign your bill of lading.
On your side
The customer's signature is kept on the order's bill of lading.
Good to know
- Local moves are signed with the crew on the day, not here.
- The bill carries the price, so it waits until the customer can see the quote.
- Your bill of lading is being prepared. Please check back soon. — the bill isn't ready to show yet.
If something goes wrong
- The signature could not be saved. Please try again.
- The connection was lost. Please try again.
Related guides
- Mover's PortalLong-distance bill of ladingOn a long-distance job, fill in the bill at pickup — services, valuation, weights from the scale ticket, signatures — and at delivery, then submit each leg.
- Customer portalDocuments customers sign onlineCustom documents you send a customer to sign — how they open and sign them from their link or the portal's Documents, and where the signed copy goes.
- Customer portalThe customer's moves and Home pageWhat a customer sees when they sign in — their current and past moves, the button to request a new move, and the Home page of each move with its progress, status and cards.
- Dispatch & schedulingOpen the bill of lading from DispatchSee what the crew has done on a job — the bill of lading, inspections, notes, release forms and storage agreement — without leaving the board.
Still stuck? A person will help.
Open a ticket from Support inside MoveBoard, or email us — we usually reply within one business day.