Storage
Storage on a move-out
Storage is charged on the move-in order only — the move out of storage shows $0 storage unless you type an amount yourself.
- 1 min read
- Checked against MoveBoard
- For owners & admins
A move into storage and the move back out are two orders. The storage itself is charged once, on the move-in order, so the customer is never billed for it twice.
What you see
- The move in — the quote's Storage row carries the storage price (when Include Price in Quote is on), and its Storage card shows the Monthly fee and the Duration cost.
- The move out — the Storage row is $0. Its Storage card shows only the dates and a link to the move in (View Pickup Order).
The closing's Storage line, its Storage Charge pop-up and an invoice made from the move out all show the same $0.
After the move in is booked, the months themselves are billed to the storage tenant each month — see Monthly storage billing.
Charging something on the move out
If you really do want a storage amount on the move out — for example, the customer stayed longer than quoted and you settle it on delivery — type the amount in the move out's Storage Charge pop-up. An amount you type there counts; MoveBoard never fills one in for you.
Related guides
- StorageMove-ins and move-outsHow a moving-and-storage order becomes a storage tenant when it is booked, and how its move out is made, linked and dated.
- StorageStorage charge and pricing typeSet the storage on a moving-and-storage quote — the facility, how it is priced, the billing schedule, free months, price increases and bulky items.
- StorageMonthly storage billingHow MoveBoard bills each storage tenant every month, charges the autopay card, adds late fees and reminders — and what happens to a missed billing day.
- OrdersThe closing viewWhat the crew actually did and charged, side by side with what was sold — and how to fix the closing, see Total Due and close the job.
Still stuck? A person will help.
Open a ticket from Support inside MoveBoard, or email us — we usually reply within one business day.