Storage
Storage emails and texts
The bills, reminders and late-fee messages each facility sends, the mailbox they go out from, and how to message tenants yourself.
- 2 min read
- Checked against MoveBoard
- For owners & admins
On this page
Storage messages go out by themselves with each bill, reminder and late fee. You decide their words per facility, and which mailbox they come from.
The messages each facility sends
Open Settings › Storage › Facilities, Edit a facility, and use its tabs:
- Bill Template — sent with each monthly storage bill.
- Reminder 1, Reminder 2… — each sent a number of Days after the storage bill to tenants who still owe. + adds a reminder after the one you're on; × removes one (Reminder 1 always stays).
- Late Fee Template — sent with the late fee, the facility's late-fee days after the bill is due (set by When we will apply late fee on Storage Information).
Each tab has an email and a text (EMAIL 1, SMS 1). Pick one of your storage templates, or write a new one right there: its name, subject, Send automatically, and the body in plain HTML or blocks. Template variables fill in each tenant's details. One Save on the facility writes the templates and the reminders together.
The mailbox they come from
The Communications tab sets up the facility's own sending mailbox. As the tab says: "If you do not wish to setup storage specific SMTP settings, emails will be sent using your default company SMTP settings." A new facility's mailbox can be set up once the facility is saved.
Declined cards
The "your storage payment was declined" email and text live in Settings › Communication › Templates, folder Storage. See Declined storage cards.
Message a tenant yourself
- One tenant: the Communication composer under the cards in their window — a text, an email, a note or a call — all filed under the tenant.
- From the Tenants list: the message icon in a row opens that tenant's Messages.
- Many tenants: tick them and use Send Mass Text or Send Mass Email. See Bulk actions on tenants.
- Their statement: Send statement on the Ledger.
A text never goes to a number that replied STOP.
If something goes wrong
- "Please add at least one template block" — a template in blocks mode needs at least one block.
- "Problem with creating template" / "Problem with updating template" — the template didn’t save. Try again.
- "This tenant has no phone number" — add one on Customer Details to text them.
Related guides
- StorageFacilitiesSet up your storage facilities — their details, pricing, late fee, terms, the default one, and the bills and reminders each sends.
- StorageMonthly storage billingHow MoveBoard bills each storage tenant every month, charges the autopay card, adds late fees and reminders — and what happens to a missed billing day.
- StorageDeclined storage cardsWhen a storage card is declined, the customer gets an email and a text with a link to update their card and pay — and you see it on the Storage page.
- StorageBulk actions on tenantsTick several storage tenants and text them, email them, change their status, flag them or export them in one go.
- StorageLedger and statementEvery storage bill and payment with the running balance — add a charge, take a payment, and email the customer their statement.
Still stuck? A person will help.
Open a ticket from Support inside MoveBoard, or email us — we usually reply within one business day.