Storage
Autopay and cards on file
See a storage customer's cards, choose which one the monthly charge uses, add a card and take one off.
- 2 min read
- Checked against MoveBoard
- For owners & admins
On this page
The monthly storage charge is taken from one card: the customer's autopay card. You manage it on the tenant's Ledger.
Where to find it
- The Billing & Recurring card in the tenant window shows the Autopay Card — brand and last four, "(expired)" in red if its month has passed, None ticked or No card on file. Press Cards beside it.
- Or press Ledger at the top of the window. Cards on file is on the Ledger.
Choose the autopay card
Each card shows its brand, last four, name and expiry. Tick Autopay on the card the monthly storage charge should use. Only one card is the autopay card at a time: ticking another moves it there. Unticking the autopay card leaves the tenant with none, and the monthly charge is then billed but not charged to a card.
Every change acts at once.
Add a card
- Press Add card.
- Type the card into the form (the card number goes straight to your card processor, never to MoveBoard).
- Press Save the card.
A card added here always becomes the autopay card.
Take a card off
Press the bin on a card, then Remove the card (or Keep it). The autopay card and the only card left can't be removed.
Who can do this
Seeing the cards needs the Storage page. Adding, ticking and removing them needs Can add a card on file. Charging a card from the Ledger needs Can charge an online payment.
What customers can do themselves
In Settings › Storage › Storage payments:
- Require Payment Method for Storage Agreement — the storage agreement can't be signed until the customer has a default storage card on file.
- Allow customer to change autopay for storage — when the customer pays online, they choose whether their card is used for autopay.
If something goes wrong
- "This is the auto-pay card. Make another card the auto-pay card, or untick Autopay, before removing it."
- "This is the only card on file."
- "Card payments aren't set up for your company yet. An admin can connect them in Settings › Payments & billing › Payment processing. You can still record a card charged elsewhere."
Related guides
- StorageMonthly storage billingHow MoveBoard bills each storage tenant every month, charges the autopay card, adds late fees and reminders — and what happens to a missed billing day.
- StorageDeclined storage cardsWhen a storage card is declined, the customer gets an email and a text with a link to update their card and pay — and you see it on the Storage page.
- StorageLedger and statementEvery storage bill and payment with the running balance — add a charge, take a payment, and email the customer their statement.
- StorageThe storage agreementThe agreement a storage customer signs — how to set up its words and fields, where it is signed, and what signing it starts.
Still stuck? A person will help.
Open a ticket from Support inside MoveBoard, or email us — we usually reply within one business day.