Inventory changes and the truck

When a customer adds items, the job gets longer. MoveBoard keeps the order on its truck — unless the longer job now runs into another job on the same truck.

The rule

When the customer saves a bigger inventory, MoveBoard works out the job's new length and checks the truck:

• It still fits — the order keeps its truck. Nothing else changes on the schedule.
• It now runs into another booked or reserved job on that truck (your overlap allowance included) — only that truck is taken off the order, the same way the office's "remove from truck" does. Other trucks on the order stay.

Only booked and reserved jobs count as a clash, and only on the same truck. A clash with a lead on the same truck doesn't take the truck off.

Who hears about it

The order's salesperson, in the same bell notice that says the customer finished their inventory: Dana finished the inventory: 42 items, 610 cu ft; the job no longer fits on Truck 2, so it was taken off. The order's log records the truck being removed too.

What to do

1. 1Open the order and look at the new length of the job.
2. 2Pick another truck, another start time or another day — see Schedule date and truck.
3. 3Tell the customer if their time changes.

Why only on a clash

Taking a truck off every time an inventory changed would undo dispatch's work for a few boxes. Keeping it on despite a clash would double-book the truck. So MoveBoard does the one thing in between.

How much two booked jobs may overlap on a truck is set in Settings › Sales & orders › Booked jobs overlap — see Booked jobs overlap rules.

Changes made in the office

When you change the inventory yourself in the office and SUBMIT, the truck stays as it is — check the schedule yourself if the job got much bigger.