Integrations
Texting and phone numbers
Your business texting number, the carrier registration it needs, what texting costs and where each part is set.
- 2 min read
- Checked against MoveBoard
- For owners & admins
On this page
MoveBoard texts customers and crews from your company's own business number. Three things make it work: the number, the registration with the mobile carriers, and a balance that pays for the texts.
Your number
Your texting number is set up with you by the MoveBoard team and shows in Settings › Communication › Text messages under SMS Phone number. Buying a new number from the page isn't offered — ask the MoveBoard team.
Customers can text back to it: their replies land on the right order's conversation, and your team is notified. If they call it, you can have the call ring a phone of your choice — see Call forwarding.
Registration (A2P 10DLC)
US carriers deliver business texts only from registered businesses. Until your registration is approved, no text goes out — not from an order, a workflow or the deposit link — and incoming texts and call forwarding are off. The page shows a warning until then, and Your company is approved to send SMS. once it's done. See Texting registration.
Keep Enable SMS on the whole time: switching it off during registration can delay approval.
Switch texting on
- Open Settings › Communication › Text messages.
- Switch on Enable SMS.
- Press Save.
What texting costs
Texts are paid from your prepaid balance — per message part sent or received, plus the number's monthly rental and forwarded call minutes. Current month on the page shows this month's figures, and Free in/out sms segments left: shows any free messages left this month (they reset on the 1st).
Top up and set auto-recharge in Settings › Payments & billing › Balance & usage — see Texting balance. At $0, texting pauses until you top up.
Who gets texts
MoveBoard won't text a customer who replied STOP, a number that can't receive texts, or a contact you switched off — see Texting rules and opt-outs.
RingCentral texting
If your company uses RingCentral, your calls go through RingCentral — but customer texts still go from your MoveBoard texting number. See RingCentral phone.
Related guides
- Email, texts & callsTexting registration (A2P 10DLC)Why US carriers require your company to be registered before you can text customers, what MoveBoard does about it, and how to tell where your registration stands.
- Email, texts & callsTexting balance and auto-rechargeThe prepaid balance that pays for your texts (and the AI receptionist) — top it up, keep it topped up automatically, and what happens at $0 or when a card is declined.
- Email, texts & callsCall forwarding to your numberWhen a customer calls your texting number, ring a phone of your choice — how to switch it on and set the number.
- Email, texts & callsTexting rules and opt-outsWho MoveBoard won't text and why — customers who replied STOP, numbers that can't receive texts, switched-off contacts — and the consent line on your website forms.
- SettingsText messagesTexting on or off, your texting number and call forwarding, this month's texting use, and the balance that pays for it.
Still stuck? A person will help.
Open a ticket from Support inside MoveBoard, or email us — we usually reply within one business day.