Card payments (Authorize.net)

MoveBoard charges cards through Authorize.net, using your own merchant account. The money goes straight to your account; MoveBoard never holds it.

Before you start

You need an Authorize.net merchant account. Each branch can have its own.

Connect your account

1. 1In Authorize.net, create an API Login ID and a Transaction Key (step by step: Payment processing).
2. 2In MoveBoard, open Settings › Payments & billing › Payment processing.
3. 3Type the API Login ID and the Transaction Key in the Authorize.net card and press Save.

A saved key shows as dots and is never shown again. Typing over it replaces it — do this when you make a new Transaction Key in Authorize.net, or the old one stops working and so do your charges.

What goes through Authorize.net

• Deposits — charged in the office, from the deposit link, or when the customer books online.
• Card payments on an order or an invoice, in the office, the customer portal or on the bill of lading.
• Cards on file — kept at Authorize.net; MoveBoard keeps only a reference, the last four digits and the expiry. A card is checked with the bank before it's kept.
• Refunds — go back to the card through Authorize.net.
• Voids — a charge that hasn't settled yet (usually the same day) is voided instead of refunded, so it never reaches the customer's statement.
• Storage recurring charges.

The card number never touches MoveBoard: the browser hands it to Authorize.net's secure form, and MoveBoard receives only a one-time token. See Card security.

Card fees and the cash discount

What you add for paying by card, or take off for cash, is set separately on Settings › Payments & billing › Payment & processing fees — see Card fees and the cash discount.

Is it working?

There's no test mode in your company: every charge is real. To check a new connection, charge a small amount to your own card on a test order, then void it the same day from the order's Payments window.

If something goes wrong

• A charge declined by the bank shows the bank's reason — see When a card is declined.
• Every charge fails right after you changed keys in Authorize.net — the Transaction Key in MoveBoard is the old one. Make a new one and save it here.
• That could not be saved on the settings page — check both keys and try again.