Integrations
The card for your balance
The card that tops up your prepaid balance for texting and the AI receptionist — adding it, auto-recharge, and what happens after three declines.
- 2 min read
- Checked against MoveBoard
- For owners & admins
On this page
Texting and the AI receptionist are paid from a prepaid balance. The balance is topped up from a card you keep on file with MoveBoard — your company's own card, separate from the card payments you take from customers.
Before you start
Open Settings › Payments & billing › Balance & usage. Anyone who can open Settings can use the page.
Add the card
- In Card on file, press Add Payment Method.
- Type the card in the secure form and save. The card is handled by the card company; MoveBoard keeps only its brand and last four digits.
You can replace or remove it later (Remove the card?).
One balance or two
Choose whether Texting and the AI receptionist share one balance, or use Separate Balances. Each balance tops up from the same card.
Top up and auto-recharge
- Top up charges the card now — $25, $50, $100 or an amount from $5 to $5,000 — after Charge $…?.
- Auto-recharge charges the card once whenever a balance drops below your minimum: set When the balance is below and Amount to charge, then Save.
At $0
A balance that reaches $0 pauses what it pays for — Services paused — top up to start again. Texts don't go out; the AI receptionist stops answering. They start again as soon as you top up.
A declined card doesn't stop the services by itself: they keep using what's left on the balance until it reaches $0.
Three declines
When auto-recharge is declined three times in a row, MoveBoard stops trying so the card isn't charged over and over. The card stays on file, marked Declined 3 times — update the card or top up, and your company is told the balance is low. Either:
- add a new card, or
- press Top up — a good charge on the card resets the count and switches auto-recharge back on.
See what you've spent
This month shows the spend by category — texts, number rental, call forwarding, AI minutes. History lists every charge and top-up. See Balance & usage.
If something goes wrong
- The card was not accepted. / The card was not saved — check the card and try again.
- Card payments are currently unavailable. Balance top-ups and automatic recharges cannot be enabled at this time. — contact support.
Related guides
- SettingsBalance & usageThe prepaid balance that pays for texting and the AI receptionist — the card on file, top-ups, auto-recharge, this month's use and the history.
- Email, texts & callsTexting balance and auto-rechargeThe prepaid balance that pays for your texts (and the AI receptionist) — top it up, keep it topped up automatically, and what happens at $0 or when a card is declined.
- AI in MoveBoardWhat the AI receptionist costsThe AI receptionist is paid call by call from your prepaid balance — shared with texting or its own — and pauses at $0 until you top up.
- IntegrationsTexting and phone numbersYour business texting number, the carrier registration it needs, what texting costs and where each part is set.
Still stuck? A person will help.
Open a ticket from Support inside MoveBoard, or email us — we usually reply within one business day.