What the AI receptionist costs

The AI receptionist is paid from your company's prepaid balance, a call at a time. There's no contract: if the balance runs out, the AI pauses until you top up.

What's charged

Each call, after it ends, by its length. The Calls list in the AI receptionist settings shows what each call cost your balance.

Each call is charged once, even if its details reach MoveBoard twice.

Which balance pays

In Settings › Payments & billing › Balance & usage you choose:

• Texting and the AI receptionist — one shared balance, or
• Separate Balances — the AI has its own.

Top up, add a card and set auto-recharge on the same page — see The card for your balance.

At $0

When the balance that pays for the AI reaches $0 (with no auto-recharge to refill it), the AI pauses before it can take another call. The AI receptionist settings show Paused — The balance ran out. Top it up and the AI answers again. — and calls to the AI's number go to your fallback number (If the AI is Unavailable › Forward Calls To).

Top up and it answers again straight away.

A declined auto-recharge doesn't stop the AI by itself: it keeps working on what's left of the balance until $0. After three declines in a row, auto-recharge pauses — update the card or top up by hand.

Getting a number

Buying the AI's number needs a balance above $1: The AI receptionist balance must be above $1.00. Top it up in Settings › Payments & billing › Balance & usage first. (or The SMS balance… when the AI shares the texting balance).

Keep costs in check

• Repeated Calls From the Same Number limits how often one number can reach the AI per hour and per day.
• Longest call makes the AI wrap up politely at a length you choose.
• How calls reach the AI — letting your phones ring first means the AI only takes the calls your team misses.

See what you've spent

Balance & usage › This month shows AI minutes with the rest of your usage, and History lists every charge and top-up.