The receptionist's voice and words

The way your AI receptionist sounds is up to you. Everything is in Settings › AI receptionist › AI receptionist › Voice & personality. Press Save when you're done, then call the AI's number to hear it.

Who answers

• Receptionist's name — the name it introduces itself with. Keep it short.
• Voice — press ▶ beside a voice to hear it, then pick it. Pick another voice… and More voices open a longer list.

The settings screens talk about the AI as he or she to match the voice you pick, so the words never say "she" beside a male voice. With a voice whose gender isn't known, they say "it".

Tone

• Friendly — Warm and chatty, like a helpful neighbour.
• Professional — Polite, brief and to the point.

Either way the AI is warm, keeps each turn short and asks one question at a time.

Languages

Speaks is its main language. Also speaks adds a second — The AI switches when a caller prefers it. — or No second language.

Sound & pace

• Background sound — a little office noise makes the AI sound less like a recording. There's no preview for these.
• How quickly the AI answers back — Quick (snappy, but may jump in while someone reads out digits), Natural (a person's pace, and still waits through a ZIP code read digit by digit) or Patient (waits through long pauses; feels slower).
• Longest call — the AI wraps up politely when a call reaches this length.

Advanced holds how varied its wording is — Consistent, Natural or Chatty — and how it handles being talked over.

Pronunciation

If the AI says a word wrong — your company name, a street, a town — add it under Pronunciation: the Word and how to Say it as (spell it the way it sounds). Remove takes one away.

The words it says

The greetings, the estimate questions and anything extra you want it to say are under Conversation — see Set up the AI receptionist. What it will never say is in What the AI will and won't say.

If something goes wrong

• Give the receptionist a name. / Keep the receptionist's name short.
• Pick a tone. / Pick the language the AI speaks. / Pick a background sound from the list.
• Every pronunciation needs the word and how to say it.