AI writing help in messages

When you're writing to a customer, the AI can write a first draft or tidy up what you typed. It only ever fills the box — you read it, change it if you like, and send it yourself.

In the order window

Press the sparkle — Write with AI — beside the message box:

• Suggest a reply reads the conversation and drafts the answer.
• Draft a message writes a new message for this order.
• Make it more professional, Make it friendlier, Make it more formal, Make it shorter, Make it longer, Fix spelling and grammar rework what's already in the box.

Add a hint in Anything it should know or say (optional) — we can do Friday morning instead — for a better draft.

The AI writes a short text on the Message tab and an email with a subject on the Email tab. Back to my original puts your own words back.

On the Messages page

The AI button beside Type Message offers Polish, Rewrite, Change tone, Make shorter, Make longer, Fix spelling and grammar and Translate to English. On a customer's message you can ask for an AI reply or a translation.

All the buttons, step by step: AI writing tools.

Good to know

• Nothing is sent until you press send. Read it first — you know the customer.
• A message written with the AI is marked as AI-written in the conversation, and counts as yours.
• The AI sees the order and the conversation you're in, nothing else.
• The buttons are greyed with Available once the AI key is added until AI is set up for your company — ask MoveBoard support.

Ed can write too

Ask Ed — text order 23456 that the movers are on the way — and he puts the whole message on a card for you to send.

If something goes wrong

• The AI could not write that just now. — try again in a moment.
• The AI came back with nothing. Try again, or say a little more.
• Translation failed. Try again