Email, texts & calls
AI writing help
Let the AI suggest a reply, draft a message, polish what you typed, change its tone or length, fix spelling, translate a customer's message — and undo any of it.
- 2 min read
- Checked against MoveBoard
- For sales, owners & admins
The AI can write a first draft or tidy up what you typed. It only ever fills the box — nothing is sent until you press send, and you can always go back to your own words.
In the order window
Press the sparkle (Write with AI) beside the message box. The panel says: The draft lands in the box for you to read and change. Nothing is sent.
- Anything it should know or say (optional) — for example "we can do Friday morning instead".
- Suggest a reply — reads the conversation and drafts the answer. Draft a message writes a new message for this order.
- Make it more professional, Make it friendlier, Make it more formal, Make it shorter, Make it longer, Fix spelling and grammar — these rework what's already in the box (Type something first if it's empty).
The AI writes for the tab you're on: a short text on Message when the customer can be texted, an email (with a subject) on Email. Under the box it says Written as a text or Written as an email; Rewrite for SMS or Rewrite as a message writes the same request the other way.
Back to my original puts back what was in the box before the AI changed it (or undoes the last AI change, if there were several).
On the Messages page
The AI button left of Type Message opens:
- Generate — Polish what you typed; after that, Rewrite for another version or Restore Original.
- Modify — Change tone (Friendly, Witty, Descriptive, Informative, Formal), Make shorter, Make longer, Fix spelling and grammar, Translate to English.
On a customer's message, its actions offer an AI reply and Translate to English — the translation opens in Translated Message.
Good to know
- Read before you send. The AI knows the conversation and the order, but you know the customer.
- A message the AI wrote is marked as AI-written in the conversation.
- The AI buttons are greyed with Available once the AI key is added until AI is set up for your company — ask your MoveBoard contact.
- Messages you send with AI help count as yours, not automatic ones.
If something goes wrong
- The AI could not write that just now. — try again in a moment.
- The AI came back with nothing. Try again, or say a little more. — add a line in Anything it should know or say.
- Translation failed. Try again
Related guides
- Email, texts & callsText a customerSend a text from the order or the Messages page — to one number or several, with pictures and files — and what stops a text from going.
- Email, texts & callsThe Messages pageEvery customer conversation in one place — unread first — with the reply box, templates and AI help, plus the SMS log and an overview of what MoveBoard sends by itself.
- Email, texts & callsSpeak to typeTalk instead of typing in any message box — press the microphone, speak in any language, press again, and your words land where the cursor is.
- Email, texts & callsSend an email from a templatePick one of your email templates on an order, see it filled in for this customer, change the words for this one email, and send — from the company's mailbox or your own.
Still stuck? A person will help.
Open a ticket from Support inside MoveBoard, or email us — we usually reply within one business day.