Email, texts & calls
Texting registration (A2P 10DLC)
Why US carriers require your company to be registered before you can text customers, what MoveBoard does about it, and how to tell where your registration stands.
- 2 min read
- Checked against MoveBoard
- For owners & admins
US mobile carriers only deliver business texts from a local number when the business is registered for A2P 10DLC ("application-to-person, 10-digit long code"). It tells the carriers who you are and what you text about. Unregistered business texts get blocked or filtered.
What MoveBoard does
Your texting number and your registration are set up with you by the MoveBoard team. Registration has steps — your business, its address, an authorised representative — and the carriers review each one. Approval usually takes days, not minutes.
Keep Enable SMS switched on in Settings › Communication › Text messages the whole time: Please make sure SMS is enabled during the entire registration process or it may delay approval.
Where it stands
Open Settings › Communication › Text messages.
- Registered: under Enable SMS it says Your company is approved to send SMS.
- Not registered: a warning at the top — Company is not registered for A2P 10DLC in Twilio. SMS, MMS, call forwarding and receiving SMS are disabled until brand registration is complete.
Until you're registered
No text goes out — not from an order, not from a workflow, not the deposit link. A text you try to send is held with the reason the company is not registered for A2P 10DLC, and it shows on the order so you know it didn't go. Emails and portal messages carry on as normal.
Use Send as message (the customer's portal) and email in the meantime.
After you're registered
Texting starts working at once — nothing else to switch on. Keep an eye on your texting balance: texts also stop when it reaches $0.
Related guides
- Email, texts & callsText a customerSend a text from the order or the Messages page — to one number or several, with pictures and files — and what stops a text from going.
- Email, texts & callsTexting balance and auto-rechargeThe prepaid balance that pays for your texts (and the AI receptionist) — top it up, keep it topped up automatically, and what happens at $0 or when a card is declined.
- Email, texts & callsTexting rules and opt-outsWho MoveBoard won't text and why — customers who replied STOP, numbers that can't receive texts, switched-off contacts — and the consent line on your website forms.
- Email, texts & callsCall forwarding to your numberWhen a customer calls your texting number, ring a phone of your choice — how to switch it on and set the number.
Still stuck? A person will help.
Open a ticket from Support inside MoveBoard, or email us — we usually reply within one business day.