Call forwarding to your number

Customers who get your texts sometimes call the number back. Call forwarding sends those calls to a phone you choose — your office line or a mobile.

Switch it on

1. 1Open Settings › Communication › Text messages.
2. 2In Call Forwarding Settings — Calls to your texting number ring this phone. — switch on Enable call forwarding.
3. 3Type the Forwarding number, for example (555) 555-5555.
4. 4Press Save in the footer. (The footer only appears once you've changed something.)

Both are greyed while Enable SMS is off — texting has to be on for forwarding to work.

What it costs

Forwarded call minutes are charged to your texting balance. This month's cost shows in Current month as Forwarding call cell spent:. See Texting balance.

Good to know

• Forwarding only works once your company's texting registration is complete — until then call forwarding is off. See Texting registration.
• This is about your texting number. Calls to your RingCentral numbers ring in MoveBoard's phone instead — see Make and take calls.
• The number is formatted as you type and must be ten digits.

If something goes wrong

That could not be saved with the reason — fix the number and press Save again.