Get help: Support and tickets

Support is at the bottom of the menu (and in the menu under your name). Everyone in the office can open it — no permission needed.

The page opens on Overview, with cards for what you can do:

• Ask for help — chat with MoveBoard support when someone is online (a green dot shows), or leave a message when nobody is.
• My tickets — every ticket you opened, with how many are open.
• Company tickets — what everyone at your company has asked (company admins only).
• Knowledge base — the MoveBoard Help Center: every screen and switch, explained.

Below them: Your latest tickets and Popular answers.

Chat with MoveBoard support

1. 1Press Ask for help (top right, or the card).
2. 2When someone from support is online the box says Chat with MoveBoard support. Write what you need and press Start chat.
3. 3The chat opens in a small window in the bottom right corner. It stays there on every page — and after a reload — while you keep working.

In the chat you see who answers you (their first name), "… is typing" while they write, and Seen under your last message once they've read it. Press the paperclip to send a picture or a PDF. The arrow makes the window small; the X ends the chat and closes it. To start a new chat later, press Ask for help again.

If nobody can answer within a few minutes, the chat becomes a ticket on its own and the chat tells you its number — the answer will be under My tickets.

Leave a message

When nobody from support is online, Ask for help says Leave a message. Write what you need and press Send message. It becomes a ticket: you see "We'll get back to you soon", get an email with a copy, and the answer comes under My tickets.

Find a quick answer

1. 1Press Knowledge base.
2. 2Type in Search the Help Center, press a topic, or pick one of the Popular articles.
3. 3Press an article to read it right on the page. New tab opens it in the full Help Center.

Didn't find it? Press Ask for help under the list.

Open a ticket

1. 1Press New ticket.
2. 2Type a Subject.
3. 3Pick a Category — for example General support, Technical, Bug report, Billing, Feature request or Training request.
4. 4Write your Message. Say what you were doing, which order (its number), and what you expected to happen.
5. 5Add a Callback phone (optional) if you'd like a call.
6. 6Press Open ticket.

Your ticket goes to MoveBoard support with your name, email and company, so you don't need to type them.

Follow your tickets

Press My tickets. Switch between Open, Closed and All; the list keeps itself up to date (the arrow button refreshes it at once). Press a ticket to see the whole conversation — new answers show by themselves.

• To answer the team, type in Write a reply… and press Send reply.
• When a ticket is closed: "This ticket is closed. Open a new one and we'll pick it up."
• How did we do? — rate the help from one to five stars. It then shows Your rating.

Company tickets (admins)

Company admins also see Company tickets: every ticket anyone at the company opened, with the same Open, Closed and All views. Anyone else trying to open them sees "Only your company's admin can see everyone's tickets."

If something goes wrong