Troubleshooting
The website form isn't sending leads
Why quotes from your website aren't reaching MoveBoard — the forms aren't installed, the wrong company code, a robot check or spam trap, the quote limit, or a closed company — and how to test your site.
- 2 min read
- Checked against MoveBoard
- For owners & admins
On this page
1. Test your website
Open Settings › Website & forms › Quote forms, go to the Install tab, type the Page to test and press Test my website. MoveBoard opens the page the way a visitor's browser does and tells you what it found:
| It says | What to do |
|---|---|
| MoveBoard's loader (forms.js) is on the page. | The code is installed. Go to step 2. |
| No MoveBoard loader was found in the page's HTML. Add the code from step 1. | Copy the line (Copy the MoveBoard line) and paste it at the end of every page, or in your site's footer code. |
| The loader names company …, not yours (…). Copy the code again from step 1. | The code on the site belongs to another company account. Replace it. |
| Both loaders are on the page: MoveBoard's forms.js and integration.js. Keep one — two can draw every form twice. | Remove one of the two lines. |
| No form tags were found on this page. … | Paste a form's tag where it should appear, or test the page that has the form. |
| This looks like a Wix site. … | Wix adds the code after the page loads; open your site and look for the form. |
| Your website address is not set. Add it as the Domain URL in Settings › Company info, then test again. | Set your website address first. |
2. Send a test quote
Fill in the form on your site as a customer would. Within seconds the lead should be on your Orders list as New.
3. The form refuses to send
- Please confirm you are not a robot and send the form again. — the robot check didn't pass. Usually a browser extension or a very old browser; try again or another browser.
- Quotes stopped after a few tries from the same computer — Quote limit per visitor (in the Settings tab) caps how many quotes one visitor can send. Testing many times from one computer hits it.
- This company is no longer taking requests online. — the company's account is closed or deleted, so its forms refuse quotes. A suspended company's forms keep working. Contact Elromco.
4. Leads arrive, but not where you expect
- The lead went to another branch — Settings › Company & branches › Order routing decides where a new order goes.
- The Hidden spam trap (always on) drops quotes that robots fill in. Real visitors never see it.
- See Where leads come from for how each source shows on the order.
5. Still nothing
Saved changes go live on your website at once. If it still fails, contact support from Help with your website address and the time you sent the test quote.
Related guides
- SettingsQuote formsDesign your website's quote forms on the live form, set what happens after a quote is sent, and install the forms on your website.
- Leads & salesWhere leads come fromEvery way a new lead reaches your Orders list — website forms, the AI receptionist, lead providers, the customer portal and your office — and how the source is recorded.
- Customer portalThe portal on your websitePut the customer portal on your own website — a page that carries it, or the full-page layer your customers' links open over your site — and get the line to paste.
- SettingsCompany infoYour company's name, contact, addresses, time zone, licenses, units and the move types you take — what each field does and where it shows.
Still stuck? A person will help.
Open a ticket from Support inside MoveBoard, or email us — we usually reply within one business day.