Troubleshooting
A menu item or button is missing
Why someone can't see a menu item, a tab or a button — permissions, the branch they're in, the plan, or a setting — and how an admin fixes it.
- 2 min read
- Checked against MoveBoard
- For owners & admins, sales, dispatchers
On this page
MoveBoard shows each person only what they may use. If something your colleague has is missing for you, one of these is the reason.
1. A permission
Administrators see everything. Everyone else sees what their permissions allow:
- Menu items — each has a switch in the Main menu card on the person's Permissions tab. Trips follows the Dispatch switch.
- Buttons and fields — many actions need their own permission (for example taking a refund, editing the fuel surcharge, or deleting). A greyed control usually says why when you rest the mouse on it.
- Trip money — expenses, margin and settlements need Can see trip profit and settlements.
Fix (admin): open Settings › Users & permissions › Users, choose the person, open Permissions, switch the item on and save.
2. The branch
Permissions can differ from branch to branch. If you work in several branches, check which one you're in (top bar) — see Work in another branch. Orders, accounts and settings of another branch aren't shown in this one.
3. Your position
Foremen, drivers and helpers use the Mover's Portal; they don't see the office at all. A person with no position at all sees Hi … You have no permissions.
4. Not in your company's plan
A few features are switched on per company by Elromco — for example AI Leads. Others aren't offered yet; see Settings not offered yet.
5. A setting hides it
Some buttons only appear when a setting is on — for example the crew's change orders, custom documents on the bill of lading, or texting (when Enable SMS is off, nothing is texted). Check the related settings page.
6. The state of the order
Buttons change with the order: Book only on an order that can be booked, crew buttons only on booked jobs, closing actions only after the job starts. See I can't change a field.
Typing the address doesn't get round it
Every page checks permissions when it opens, so a hidden page can't be reached by typing its address. You'll see You do not have permission to do that. or You do not have access to this order.
Related guides
- Getting startedThe office menuEvery item in the menu down the left, what it opens, what the red numbers mean, and why an item can be missing.
- Getting startedWork in another branchPick which branches you're looking at from the top bar, and what changes from branch to branch.
- SettingsSettings not offered yetThe settings MoveBoard doesn't offer yet — labor only, auto quote, overtime rates, junk removal, partial payments and more — and what to use instead today.
- TroubleshootingEvery message MoveBoard can showThe messages MoveBoard shows when it can't do something — grouped by area, each with why it happens and what to do, with a link to the full article.
Still stuck? A person will help.
Open a ticket from Support inside MoveBoard, or email us — we usually reply within one business day.