Storage billing didn't run

MoveBoard bills each storage tenant with recurring billing once a month, on their Next Run date. When a month goes wrong, it shows on the Storage page's Needs attention.

"… storage tenants missed their billing day"

A billing day passed without a bill — an outage, or a tenant missing something it needs (no customer, no billing settings). MoveBoard catches up by itself the next hour for days up to a week back. Anything older is left for you: Nothing was charged and no bill was raised for those days. Open each tenant and decide: take the month's payment by hand, or move the next billing date.

Your branch's admins also get one task a day listing the tenants.

Fix: open each tenant listed, then either take the month's payment by hand from the Ledger, or move Next Run to the right date. Check the tenant has a customer and billing set up, or it will miss again.

The card was declined

The monthly autopay charge was refused by the bank. The customer is told at once by email and text, with a link to update their card and pay; the tenant shows on Needs attention with the amount until they pay. See Declined storage cards.

Fix: wait for the customer to pay from their link, or charge another card on file from the Ledger.

Billing never started, or is paused

A tenant is billed only while recurring billing is on. If someone paused it, or it was never started after the move-in, nothing is billed. Open the tenant and start or resume billing — see Monthly storage billing.

No card to charge

Without a card on file and autopay on, the monthly bill is raised but not charged; it waits on the tenant's balance and reminders go out. See Autopay and cards on file.

The amount looks wrong

The monthly rate, any free months, pro-rating at move-in and late fees all change a bill. Open the Ledger and the Statement to see each line. See Ledger and statement.