Troubleshooting
I can't sign in
Work through why MoveBoard won't let you in — a wrong company ID or password, a session open elsewhere, your company's sign-in limit, a closed company, or a crew login at the office door.
- 2 min read
- Checked against MoveBoard
- For owners & admins, sales, dispatchers, foremen, movers
On this page
Find the message you see, then follow the fix.
Wrong company ID, email or password.
One of the three doesn't match. Check them in this order:
- Company ID — the number your company was given, not your phone or order number. MoveBoard remembers it on the computer after a good sign-in; press the pencil beside Signing in to to change it.
- Email or username — the one your admin set on your user.
- Password — check Caps Lock.
Forgot your password? There's no reset on the sign-in page. Ask your admin to press Send a link to set the password on your user (Settings › Users & permissions › Users). The link works once, for 48 hours.
Too many attempts. Please wait a while and try again.
Several wrong tries in a row. Wait, then try again carefully — more tries now only keep you out longer.
Active Session
User already has an active session. You're signed in on another computer. Press Continue to sign that one out and sign in here, or Cancel.
You have reached the maximum number of concurrent sessions.
Your company's plan allows a set number of office people signed in at once, and they're all in. Press Close. Ask a colleague who's finished to Log out (menu under their name), then try again.
Company '…' (ID: …) was deactivated.
Your company's MoveBoard account is closed. Contact Elromco support.
Hi … You have no permissions.
You signed in, but your user has no office position or permissions. Ask your admin to give you a position on your user.
Foremen and movers
Foremen, drivers and helpers work in the Mover's Portal on their phone, not the office. If you sign in at the office page, MoveBoard takes you to the Mover's Portal. See Sign in to the Mover's Portal.
Customers
Customers don't have a password: they sign in with their mobile number and a texted code. See Sign in with a text code. If the code doesn't work they see Invalid or expired login code. Please try again. — ask for a new code.
Signed out in the middle of work?
A card opens over the page: Your session timed out (a long time without use) or You were signed out (you signed in on another computer). Type your password and press Sign in — your open order windows and anything you typed stay on the screen.
Still stuck?
No connection. Try again in a moment. means your computer couldn't reach MoveBoard — check your internet. Otherwise contact your admin, or support from Help.
Related guides
- Getting startedSign in to MoveBoardSign in with your company ID, email and password, set your password from an invitation, and what to do when MoveBoard signs you out.
- Mover's PortalSign in to the Mover's PortalSign in on your phone with your Company ID, username and password, reset a forgotten password, and put the Mover's Portal on your home screen.
- Customer portalHow customers sign inCustomers never need a password — their personal link signs them straight in, and the sign-in page texts them a six-digit code. What they see, and what to tell a customer who's stuck.
- TroubleshootingEvery message MoveBoard can showThe messages MoveBoard shows when it can't do something — grouped by area, each with why it happens and what to do, with a link to the full article.
Still stuck? A person will help.
Open a ticket from Support inside MoveBoard, or email us — we usually reply within one business day.