Workflows & automation
Quiet hours
Why a workflow's message waits until morning — the 8 PM to 8 AM quiet hours, which workflows keep them, and the links that always do.
- 2 min read
- Checked against MoveBoard
- For owners & admins
Nobody wants a sales text at 11 PM. A workflow with quiet hours never acts between 8:00 PM and 8:00 AM — a run that would land in the night waits and goes at 8 AM.
The hours show at the top of Settings › Communication › Workflows: Quiet hours: 8:00 PM – 8:00 AM in your company's time zone.
Switch them on or off for a workflow
- Open the workflow and its Wait card.
- Tick or untick Never during the quiet hours in your company's time zone (8:00 PM – 8:00 AM).
- Press Save.
The sentence says (never at night) when they're on.
Which workflows keep them
| Workflow | Quiet hours |
|---|---|
| A workflow you make | On — untick to send at any hour |
| A built-in workflow | Off — built-ins send the moment it happens, as your automatic messages always have. Tick them if you'd rather wait for the morning. |
| Any workflow with Send the deposit link (text) or Send the inventory link (email + text) | Always kept when the workflow sends by itself, even with the box unticked |
| The office pressing Text link or Request inventory on an order | Goes at once — a person pressed the button |
Whose clock
MoveBoard counts the hours on your branch's time zone — the clock where the move happens. A branch in Los Angeles waits for 8 AM in Los Angeles.
What you'll see
A run held by quiet hours shows waiting in the log with waiting for the end of the quiet hours and the time it will go. When it's due, MoveBoard checks Only if and Stop by itself again, so a customer who booked overnight doesn't get a morning reminder.
Related guides
- Workflows & automationWait: when the steps runThe four ways a workflow can wait before it acts — right away, delay the template by a while, until a time of day, or until a date on the order — how to repeat it while it is still true, and how quiet hours move it out of the night.
- Workflows & automationBuilt-in workflowsThe messages MoveBoard already sends for your company, shown as workflows — what they are, how to change or switch one off, and how Reset puts it back.
- Email, texts & callsWhen messages go outWhat time your automatic emails and texts reach customers — right away, at a set hour, or held until morning by quiet hours — and why a message you send yourself always goes at once.
- Workflows & automationThe run log — why something did or didn't sendEvery run of a workflow — sent, done, waiting, skipped, stopped or failed — with the reason in plain words, on the Workflows page.
Still stuck? A person will help.
Open a ticket from Support inside MoveBoard, or email us — we usually reply within one business day.