Offer a % of what the customer claimed

Released value often pays far less than an item is worth. When you want to offer more — or less — you can offer each item as a % of the value the customer claimed for it.

Before you start

• You need Can manage claims.
• The item needs a Value claimed. Without one, type the amount yourself.

Offer a %

1. 1Open the claim. In Offer (or in the item's pop-up, under Offer for this item), find the item.
2. 2Press 50%, 75% or 100%, or type any other % in the other box. The amount box fills in from the item's value claimed.
3. 3Check the two lines under the buttons: - Protection — what the customer's protection pays, for example "Protection (released value): 60¢ × 30 lb = $18.00". - Your offer — for example "Your offer: 75% of $259.00 = $194.25".
4. 4You can still type any other amount in the amount box. Then the offer for that item is your typed amount, not a %.

MoveBoard remembers which % (or a typed amount) made each item's offer. The offer box and the item pop-up show the same choice.

Show the % to the customer, or not

At the top of the offer, the customer first sees what their protection entitles them to — for example "Under the protection you chose, you're entitled to $27.00" (each item's released value added up; with Full Value Protection, what those rules work out). Right under it, just as large, they see your offer:

• With the %: "Best Movers is offering you $284.25 (64.7% of the $439.00 you claimed)".
• Without it: "Best Movers is offering you $284.25".

When your offer is more than the protection, it also says by how much: "That's $257.25 more than your protection covers." Each item shows two amounts: Protection covers and Our offer (with the item's % when shown).

Your company's default is Settings › Documents & bill of lading › Claims › How the offer reads › Show the customer the % of their claimed value. It is off unless you turn it on. To change it for one offer, tick or untick Show the customer the % of their claimed value next to Send offer. The choice is kept with that offer. The claim page, the offer email and the offer text all say the same thing.

With Full Value Protection, the protection line keeps its usual words. The % works the same way.