Reports
Communication reports
Texts, emails, calls, how fast your team answers customers, and what the AI receptionist handled.
- 1 min read
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- For owners & admins
The Communication area of Reports:
| Report | What it tells you | The dates are |
|---|---|---|
| SMS Performance | Texts sent and received, with delivered, failed and queued. | texts by the day they were written |
| Messages & Emails | Text and email activity by date and employee; automatic messages counted separately. | messages by the day they were written |
| Response Times | How quickly your team answers customers' texts and emails. | customers who wrote in during the period |
| AI Receptionist Activity | Calls the AI receptionist handled: why they called, the outcome, and leads made. | calls by when they started, leads by the day they came in |
| Call Activity | Calls in and out, answered and missed, by employee. | calls by when they started |
For how fast new leads get their first answer, see Response Time to New Leads in Sales reports.
Related guides
- ReportsRead a reportPick the period and what to compare with, narrow it with filters, read the figures, chart and table — and click any number to see the orders behind it.
- ReportsTasks and team performanceTasks made, done and overdue, and each person's leads, quotes, bookings, revenue, replies and tasks side by side.
- ReportsSales reportsLeads, conversion, the funnel, the pipeline, lost leads, response time and each salesperson's numbers — the eight Sales reports.
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