Reputation
Your reviews from Google and other sites: replying, AI replies, alerts and connecting Google.
9 guides
- ReviewsEvery review of your company from Google (and later other sites) in one place — the rating, what needs a reply, the reply box, saved replies, the AI draft, the Photo choice and asking customers for reviews. 3 min read
- Add a review by handType in a review a customer left on Google, Yelp, Facebook or any other site — it counts like any review, before the Google connection is approved too. 1 min read
- AI replies to reviewsLet the AI answer your reviews — off, a draft for you to approve, or posted automatically — which ratings, how long it waits, how long a reply must be, and the alert for low reviews. 2 min read
- The review competitionYour foremen compete for the best reviews each pay period — the standings, the QR scans, the matching, removed reviews and the bonus that goes into payroll by itself. 3 min read
- How reviews are matched to foremen and crewsA review that names one foreman is his; otherwise the customer's scan of the foreman's QR code decides. The job's whole crew comes with it, and you choose who is responsible. What you set by hand is never changed. 3 min read
- A customer's reviews on the order windowA star beside the order's counters shows when the customer ever reviewed you — the latest rating, how many, red when it was bad — and the closing bar shows this move's review. 1 min read
- Connect Google Business ProfileBring each branch's Google reviews into MoveBoard — sign in with Google once, pick the location, and reviews come in every few minutes. 1 min read
- The review bonus in payrollA few days after each pay period ends, each review's bonus becomes a line in Accounting › Payroll for every person it pays (the foreman, or the foreman and movers) — and a removed review that already paid is taken back from each of them. 2 min read
- Who sees reviewsFour permissions — Can see Reputation, Can manage reviews, and the review competition's two — and who has them before you set them. 1 min read
Still stuck? A person will help.
Open a ticket from Support inside MoveBoard, or email us — we usually reply within one business day.