Reputation
A customer's reviews on the order window
A star beside the order's counters shows when the customer ever reviewed you — the latest rating, how many, red when it was bad — and the closing bar shows this move's review.
- 1 min read
- Checked against MoveBoard
- For owners & admins, sales, dispatchers
When a customer has ever left you a review that is linked to one of their orders (by the crew's QR code or by Attach a job on Reputation › Reviews), every order of that customer shows it:
- The star counter — beside the order's three counters (lead score, days to the move, orders with you): ★ 5, the latest review's stars, with ×3 when there are several. It is red when a review was 1–3★, so sales know a customer who was unhappy is back. Hover it for the list; press it for the reviews.
- Beside the closing bar (Bill of lading, closing): this move's own review as stars (★★★★★ 5 customer review). Press it to read it.
The pop-up shows each review newest first: the stars, the site, the day, the reviewer's name, the words and your reply (or Not answered yet). A review the site removed says so. It is read-only — replies are written on Reputation › Reviews (Open in Reputation).
Which customer
The reviews of the order itself, of every order of the same customer, and of another customer record with the same email or phone — so a new quote from a returning customer shows their old review even when the new lead made a new customer record.
Anyone who can open the order sees the star. Ed answers "Did this customer review us?" from the same list.
Related guides
- ReputationHow reviews are matched to foremen and crewsA review that names one foreman is his; otherwise the customer's scan of the foreman's QR code decides. The job's whole crew comes with it, and you choose who is responsible. What you set by hand is never changed.
- ReputationReviewsEvery review of your company from Google (and later other sites) in one place — the rating, what needs a reply, the reply box, saved replies, the AI draft, the Photo choice and asking customers for reviews.
Still stuck? A person will help.
Open a ticket from Support inside MoveBoard, or email us — we usually reply within one business day.