Booking & payments
Pending payments
Mark a payment as pending while you wait for it to clear — it stays on the order but doesn't count yet.
- 1 min read
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- For owners & admins
A check that hasn't cleared, or a transfer you haven't seen yet, can be kept on the order as pending.
Mark a payment pending
- Open the order's Payments window.
- Tick the Pending box on the payment's row.
Untick it once the money has arrived. Both take effect straight away.
You need the permission to mark payments as pending; without it the box is greyed (You do not have permission to do that.). Refunds and voided payments can't be marked pending.
What pending means
- The payment stays in the table, so everyone can see it's expected.
- It doesn't count in the window's Total until it's unticked, so the money received isn't overstated.
- A pending payment that isn't cash can still be refunded.
Related guides
- Booking & paymentsThe Payments windowEvery payment on an order in one window — take a charge, record cash or a check, refund, delete, transfer and send receipts.
- Booking & paymentsRefund or void a paymentGive money back on a card, cash, check or other payment — or void a card charge that hasn't settled yet.
- Booking & paymentsBalance, Total Due and overpaidWhat Grand Total, Payment, Balance, Total Cost and Total Due each mean — on the quote and on the closing.
Still stuck? A person will help.
Open a ticket from Support inside MoveBoard, or email us — we usually reply within one business day.