Product Update: Instant Online Booking with E-Signature and Deposit Collection

We are thrilled to announce one of our most requested features: true online booking with integrated e-signature and deposit collection. Your customers can now go from receiving a quote to confirming a booked move entirely online — no phone call required.

How Online Booking Works

When a customer receives their instant online quote through Elromco, they now see a "Book This Move" button directly on their quote page. Clicking it takes them through a seamless three-step process:

Step 1: Review and Confirm Details. The customer reviews their move details — date, origin, destination, inventory, crew size, and total price. They can still modify anything through the interactive client portal before booking.

Step 2: E-Sign the Agreement. The customer signs your moving agreement electronically. Signatures are legally binding under the federal ESIGN Act and include precise timestamps for a complete audit trail. Your custom terms, valuation coverage options, and required disclosures are all presented automatically.

Step 3: Pay the Deposit. The customer pays their deposit securely online through our PCI-compliant payment processing. The deposit amount and payment terms are configurable per your business rules — percentage-based, flat fee, or full payment.

Once all three steps are complete, the move is automatically added to your dispatch calendar, the customer receives a confirmation email, and your CRM status updates to "Booked." Your team never needs to touch the booking.

Why This Is a Game Changer

Most moving software requires a phone call to finalize bookings. A salesperson has to call the customer, read through the agreement, collect verbal confirmation, and manually process a deposit. This creates a bottleneck that costs you bookings — especially from customers who prefer to handle everything online.

With Elromco's online booking, customers who receive a quote at 11 PM can book their move at 11 PM. Weekend browsers become Monday morning bookings without your team lifting a finger. Early data from beta customers shows a 25-35% increase in after-hours bookings.

No Additional Cost

Online booking is included in both the Professional ($289/mo) and Enterprise ($399/mo) plans at no extra charge. If you already use Elromco's online quoting and client portal, online booking is automatically available on your account.

Getting Started

Online booking is live now for all customers. To configure your deposit settings and review your agreement template, go to Settings and then Booking Configuration. Our support team is happy to walk you through the setup — call us at (617) 313-0200 or email info@elromco.com.