Action Required (Gmail Users): Google Update for SMTP Settings

Google recently updated their security settings and no longer support Less Secure App Access, which allows the Moveboard to connect in order to send emails. If you are using a Gmail account for your SMTP settings, you will need to follow the steps below in order to avoid interruption with your outgoing emails.

Log into the Gmail account that is connected to your SMTP Settings. You can see which email address this is by navigating to your General Settings in the Moveboard, then to Website SMTP:

In Gmail, click your Google icon and then select "Manage your Google Account":

Proceed to "Security" and scroll down to the "Signing in to Google" section:

Step 1: Enable 2-Step Verification. This must be turned on and confirmed in order to proceed. Step 2: Select "App Passwords," which will appear only after 2-Step Verification is enabled.

Step 3: Click the "Select App" drop down menu, then select "Custom" and create a name for this password (i.e. Moveboard Email):

Step 4: This will then generate a password, that you will want to enter into your MoveBoard SMTP Settings. Copy this unique password in the yellow box from this screen:

Step 5: Proceed to your Moveboard Settings > General > Website SMTP and paste the new password there. Then "Update SMTP" & "Test Connection". If this was successful you will see Connection Established:

Step 6: The final step is to clear your notifications so the pop up error does not continue to appear. Click the bell icon in the upper right hand corner of your Moveboard. Then select the checkmark to dismiss those errors:

Please let us know if you have any questions about this process!